We are seeking an experienced Senior Director, Client Services Partner (Payer)to lead and grow a strategic enterprise healthcare payer relationship, driving engineering-led transformation through cloud modernization, data platforms, product engineering, and AI-enabled innovation. This role is accountable for expanding existing client relationships, developing new opportunities within the account, and partnering with senior technology and business leaders to deliver scalable engineering solutions. The ideal candidate brings deep healthcare payer experience, a strong understanding of claims and payer operations, and a proven track record of growing enterprise technology services engagements.
***Location: Connecticut or Rhode Island area preferred. Candidates elsewhere in the U.S. may be considered based on their ability to meet client engagement requirements.
Role & Responsibilities
- Build and own the engineering and technology growth plan for our strategic enterprise healthcare payer accounts, including relationship maps, target use cases, and a qualified pipeline.
Develop relationships with technology, data, security, and AI leaders, from VP and senior director levels up to the C-suite.
- Leverage existing client relationships and work collaboratively with account leadership to identify new opportunities and expand engineering services beyond existing engagements.
Sell and shape engineering, cloud, data, product engineering, and agentic AI engagements, converting focused opportunities and pilots into larger, multiyear programs and managed services.
Work with solution architects, Forward Deployed Engineers, and global delivery teams to scope, price, and staff engagements.
Position our AI-enabled engineering approach, including governance, human oversight, and traceability, with technical, risk, and compliance stakeholders.
Navigate procurement, vendor risk, and security reviews within large enterprise healthcare payer organizations.
Forecast accurately in our CRM, contribute account intelligence, and partner with existing account leadership to drive revenue growth.
Preferred Qualifications
- 12+ years of experience in enterprise technology services or consulting, with a proven track record of growing healthcare payer accounts through engineering, data, cloud, and AI services.
Prior experience working with health insurance payers, either on the consulting/vendor side or within a payer organization, with a strong understanding of claims adjudication, prior authorization, interoperability (FHIR), HIPAA, Medicare Advantage, and quality measures.
Established relationships, or demonstrated success building relationships, with CIOs, CTOs, CDOs, and senior technology and data leaders within major healthcare payer organizations.
Strong understanding of modern engineering services, cloud and data platforms, product engineering, and AI/agentic AI solutions, with the ability to engage credibly with technical stakeholders.
Demonstrated success expanding existing enterprise client relationships into new engineering opportunities, including cloud modernization, data platforms, application/product engineering, and AI-enabled business transformation.
Experience shaping, pricing, and expanding complex technology consulting engagements into larger, multiyear programs.
Ability to collaborate effectively with solution architects, engineering teams, account leadership, and global delivery organizations.
Good to have:- Previous experience supporting relationships within large healthcare payer organizations.
Experience working with Humana, Blue Cross Blue Shield organizations, or other major health plans.
Experience with Snowflake, Databricks, Google Cloud, or similar modern cloud and data ecosystems.
Familiarity with pharmacy technology, PBM operations, or healthcare security programs.
Skills Required
- 12+ years of experience in enterprise technology services or consulting
- Proven track record of growing healthcare payer accounts through engineering, data, cloud, and AI services
- Experience working with health insurance payers and understanding claims adjudication, prior authorization, interoperability, FHIR, HIPAA, Medicare Advantage, and quality measures
- Established relationships with, or demonstrated success building relationships with, CIOs, CTOs, CDOs, and senior technology and data leaders at healthcare payer organizations
- Strong understanding of engineering services, cloud and data platforms, product engineering, and AI or agentic AI solutions
- Demonstrated success expanding enterprise client relationships into engineering opportunities
- Experience shaping, pricing, and expanding complex technology consulting engagements into larger multiyear programs
- Ability to collaborate with solution architects, engineering teams, account leadership, and global delivery organizations
- Experience supporting relationships within large healthcare payer organizations
- Experience working with Humana, Blue Cross Blue Shield organizations, or other major health plans
- Experience with Snowflake, Databricks, Google Cloud, or similar cloud and data ecosystems
- Familiarity with pharmacy technology, PBM operations, or healthcare security programs
What the Team is Saying
Bounteous Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is often regarded as robust, with medical, dental, and vision options and indications of high employer contribution for employee-only premiums in some plan years. Feedback suggests this area is a consistent bright spot alongside other core benefits.
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Leave & Time Off Breadth — A flexible or take-what-you-need PTO structure and paid holidays are prominently offered. Feedback suggests these policies are a notable strength for work-life balance.
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Parental & Family Support — Paid parental leave, mental health resources, and family-oriented options such as adoption assistance are included. Feedback suggests these offerings add meaningful support beyond core insurance.
Bounteous Insights
What We Do
Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation.
Why Work With Us
Bounteous combines strategy, experience design, engineering, data, and AI to help leading brands build intelligent systems that are practical, scalable, and measurable. People join us to work on meaningful transformation initiatives, collaborate with smart and supportive teams, and help shape what’s next in AI and digital experience.
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