Sangoma, a pioneer in business communications solutions, is seeking an experienced Infrastructure/Dev Ops Sr. Director to join our team. Sangoma is dedicated to empowering businesses with essential communications through our innovative Unified Communications, UCaaS, CCaaS, VoIP, and Hybrid solutions, improving connectivity and streamlining communication for organizations of all sizes.
We are seeking a Senior Director of Central Infrastructure & DevOps Engineering to lead global teams responsible for architecting, operating, automating, and securing the company’s hybrid infrastructure platforms and CI/CD ecosystem. This is a hands‑on technical leadership role spanning infrastructure, cloud, DevOps, platform engineering, automation, and reliability.
Your Role:- Define and evolve Sangoma’s hybrid‑cloud infrastructure and DevOps strategy across on‑prem datacenters and Amazon Cloud Environment and drive a disciplined approach to determining and directing workload placement
- Lead technology roadmap for all associated technologies, such as Cisco UCS compute, NetApp storage, VMware, OpenShift/Kubernetes, Jenkins, Terraform, Ansible, etc.
- Partner with engineering, product management, networking, security and support teams to enable various telecommunication UCaaS and CCaaS platforms
- Drive CI/CD automation, configuration management, instrumentation, and performance optimization.
- Ensure 24/7 reliability, high availability, lifecycle management, and operational governance.
- Understand and manage various costs of on prem and cloud environments i.e. support sourcing, renewal, savings and negotiations of contracts
- Oversee modernization initiatives, cloud migrations, security hardening, and continuous improvement.
- Serve as a hands‑on technical leader able to review designs, pipelines, IaC, debugging, and complex escalations.
- Mentor global infrastructure, DevOps, cloud, networking, and engineering teams while fostering transparency and accountability.
Requirements
- 10+ years in infrastructure engineering, DevOps, platform engineering, or systems architecture.
- 5+ years leading senior technical teams.
- Hands‑on expertise with AWS, Cisco UCS, NetApp, VMware, Kubernetes/OpenShift, Jenkins, Terraform, Ansible, observability tools.
- Strong financial discipline in managing cloud and datacenter costs.
- Excellent communication and stakeholder management.
- Preferred Qualifications
- Experience with SaaS, UCaaS, telecom, VoIP, and real‑time communication platforms.
- Experience leading modernization or cloud migration initiatives.
- Relevant certifications in cloud, DevOps, Kubernetes, virtualization, or security.
Benefits
What We Offer:
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Work From Home - Flexible hours
- Entrepreneurial work environment partnered with high growth career opportunities.
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
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What We Do
With over 40 years in the industry, Sangoma (TSX: STC; Nasdaq: SANG) is a trusted communications platform leader specializing in UCaaS, CCaaS, CPaaS, and SIP trunking and faxing. We provide secure communications platforms for cloud, hybrid, and on-prem deployments, all built in-house. Our integrated approach combines voice, video, networking, and security technologies for an exceptional experience. Sangoma proudly supports more than 2.7 million UC seats across 100,000 customers. Our ongoing commitment to innovation is evident through our leadership in the Asterisk and FreePBX open-source projects and our ten-year streak in the Gartner UCaaS Magic Quadrant.
