With deep roots in loyalty and customer engagement, we’ve earned a reputation as a trusted advisor to complex enterprise organizations. We’re now entering a phase of accelerated growth - expanding our reach, investing in go‑to‑market strategies, and unlocking new opportunities across industries and solution areas.
As Sr. Director, Business Development, you will be a growth driver - building relationships in untapped markets, pursuing new and recently acquired clients, shaping high‑impact solutions, and delivering measurable results. This is a senior-level individual contributor role, focused on personally driving the pursuit and closing of new and recently acquired clients, in collaboration with Bond’s practice teams. This role demands a proactive, opportunity‑creating mindset and the ability to connect client needs with Bond’s diverse capabilities, from marketing strategy and insights to experience design, technology solutions, and innovation partnerships.
Job requirements
- Bachelor’s degree or equivalent combination of education and senior level experience in business development, consulting, or agency leadership.
- 10+ years in client facing roles with accountability for revenue generation, account growth, and new and recently acquired client development.
- Proven experience managing the entire sales cycle - from prospecting and qualification to proposal, negotiation, and close.
- Demonstrated success in strategic solution selling within complex enterprise environments, engaging multiple stakeholders and navigating matrixed decision making.
- Ideally brings experience in one or more of Bond’s core domains - retail/consumer, MarTech/CRM implementation, alliance led selling, or loyalty/CX/customer engagement - with expertise in multiple domains considered a strong asset.
- Strong understanding of go to market strategies, competitive positioning, and solution design.
- Skilled at collaborating with internal practice and solution leaders to craft high impact proposals.
- Exceptional communication, relationship building, and influencing skills with both internal and external stakeholders.
- Highly organized and able to manage multiple priorities in fast moving environments.
- Commercially minded with strong financial acumen for forecasting, margin management, and executive reporting.
- Thrives in a hunter role - resourceful, persistent, and motivated to create opportunities rather than wait for them.
- Financial acumen to manage revenue forecasts, costs, profit margins, and reporting to executives.
Job responsibilities
Market Engagement & Opportunity Creation
- Proactively build relationships with senior decision makers at target organizations.
- Create new conversations in the market to uncover opportunities and position Bond’s value.
- Manage a pipeline of new and recently acquired clients, ensuring accurate revenue forecasting and progress tracking.
- Drive outbound engagement to generate qualified opportunities and maintain momentum in pursuit cycles.
- Connect prospects with the right internal experts to align solutions with their needs.
Solution Shaping & Pursuit Leadership
- Assemble cross functional teams to design tailored solutions, develop pricing strategies, and strengthen competitive positioning.
- Lead pursuit efforts from strategy through to close, ensuring proposals clearly articulate objectives, deliverables, timelines, and Bond’s value proposition.
- Coach pursuit teams to adopt winning approaches in competitive situations.
Client Transition & Growth Enablement
- Oversee onboarding of new clients, ensuring smooth handoff to delivery teams and alignment with client priorities.
- Maintain a presence during early delivery phases to ensure satisfaction and identify expansion opportunities.
- Develop first year growth strategies for new accounts, expanding relationships across Bond’s service offerings.
Revenue & Performance Management
- Achieve quarterly and annual growth targets.
- Manage financial performance for your portfolio, including forecasts, costs, and margins.
- Activate Bond’s breadth of capabilities and innovation partners to deliver measurable impact.
Benefits
Compensation: The expected base salary compensation for this role is $134,581.2 to $165,000 CAD annually.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
Vacancy Type: This posting is for a newly created vacancy within Bond.
The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training. Team members can also participate in incentive programs and earn incentive compensation tied to both business and individual performance.
At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:
Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
Future-focused: Retirement planning assistance with company matching.
Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
Skills Required
- Bachelor's degree or equivalent combination of education and senior-level experience in business development, consulting, or agency leadership
- 10+ years of experience in client-facing roles with accountability for revenue generation, account growth, and new and recently acquired client development
- Experience managing the entire sales cycle from prospecting and qualification through proposal, negotiation, and close
- Success in strategic solution selling within complex enterprise environments, including engaging multiple stakeholders and navigating matrixed decision-making
- Experience in retail or consumer, MarTech or CRM implementation, alliance-led selling, loyalty, customer experience, or customer engagement
- Strong understanding of go-to-market strategies, competitive positioning, and solution design
- Ability to collaborate with internal practice and solution leaders to craft high-impact proposals
- Exceptional communication, relationship-building, and influencing skills with internal and external stakeholders
- Highly organized with the ability to manage multiple priorities in fast-moving environments
- Commercial mindset and strong financial acumen for forecasting, margin management, revenue, costs, profit margins, and executive reporting
- Resourceful, persistent, and motivated to create opportunities in a hunter-style role
What We Do
Bond Brand Loyalty is a customer-intelligence-driven customer engagement and loyalty company headquartered in Toronto, Canada. It helps brands build stronger customer relationships through customer experience, human experience, loyalty advisory, loyalty and marketing operations, market research, behavioral science, data, and AI-enhanced technology. Its Synapze platforms support the design, growth, and operation of loyalty and engagement programs for clients across North America and Europe.
