Job Description:
About the Role
We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast paced digital or media ecosystem.
The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.
1. Practice Leadership & Strategy
- Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
- Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
- Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.
2. Delivery Governance & Excellence
- Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
- Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
- Provide escalation leadership and ensure swift resolution of delivery bottlenecks.
3. Client Engagement & Stakeholder Management
- Act as the senior delivery owner for key enterprise ecommerce clients.
- Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
- Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.
4. People Management & Capability Building
- Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
- Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.
- Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.
5. Operational & Financial Ownership
- Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.
- Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
- Drive operational excellence through automation, process optimisation, and best‑practice adoption.
6. Innovation & Growth
- Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
- Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
- Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.
- Required Experience & Qualifications
- 10+ years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in a media agency setup.
- Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organization.
- Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
- Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.
- Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
- Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery
- Exceptional communication, problem‑solving, and stakeholder management skills.
- Ability to thrive in a fast-paced, high‑growth, matrixed environment.
Location:
India - Maharashtra- Pune - Baner - Amar Madhuban Tech ParkBrand:
SokratiTime Type:
Full timeContract Type:
PermanentSkills Required
- 10+ years progressive experience in ecommerce delivery, digital transformation, or commerce technology roles
- Minimum 5 years experience in a media agency setup
- Proven experience leading multi-market or multi-brand ecommerce programs
- Strong knowledge of ecommerce platforms and integrations (Shopify, Magento, Salesforce Commerce Cloud, WooCommerce; payment, logistics, analytics, CRM)
- Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, QA, risk management and SLAs
- Solid understanding of performance marketing, digital media, martech/adtech ecosystems and consumer journeys
- Tools expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets, BigQuery
- People management experience leading and mentoring large multidisciplinary teams (60-80 members)
- Operational and financial ownership experience including capacity planning, utilization management, revenue forecasting and P&L oversight
- Exceptional communication, stakeholder management and problem-solving skills; ability to operate in a fast-paced matrixed environment
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
