Job Description:
About the Role
We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast paced digital or media ecosystem.
The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.
1. Practice Leadership & Strategy
- Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
- Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
- Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.
2. Delivery Governance & Excellence
- Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
- Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
- Provide escalation leadership and ensure swift resolution of delivery bottlenecks.
3. Client Engagement & Stakeholder Management
- Act as the senior delivery owner for key enterprise ecommerce clients.
- Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
- Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.
4. People Management & Capability Building
- Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
- Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.
- Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.
5. Operational & Financial Ownership
- Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.
- Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
- Drive operational excellence through automation, process optimisation, and best‑practice adoption.
6. Innovation & Growth
- Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
- Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
- Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.
- Required Experience & Qualifications
- 10+ years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in a media agency setup.
- Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organization.
- Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
- Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.
- Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
- Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery
- Exceptional communication, problem‑solving, and stakeholder management skills.
- Ability to thrive in a fast-paced, high‑growth, matrixed environment.
Location:
India - Maharashtra- Pune - Baner - Amar Madhuban Tech ParkBrand:
SokratiTime Type:
Full timeContract Type:
PermanentSkills Required
- 10+ years progressive experience in ecommerce delivery or commerce technology with minimum 5 years in a media agency setup
- Proven experience leading multi-market or multi-brand ecommerce programs in agencies, media networks, consulting firms, or ecommerce organizations
- Strong knowledge of ecommerce platforms and integrations (Shopify, Magento, Salesforce Commerce Cloud, WooCommerce; payments, logistics, analytics, CRM)
- Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, risk management, and cross-functional team leadership
- Solid understanding of performance marketing, digital media, content operations, and martech/adtech ecosystems
- Tools expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets, BigQuery
- Proven people management experience, mentoring and managing multidisciplinary teams (60-80 members)
- Operational and financial ownership experience: capacity planning, utilisation management, revenue forecasting, P&L oversight
- Exceptional communication, stakeholder management, and problem-solving skills
- Ability to work in a fast-paced, high-growth, matrixed environment
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
