Sr Dir, Global Partner Operations

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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Job Description

Aligned to the Alliances and Channel Ecosystem (ACE) team, the Global Partner Operations Sr. Director will partner with ACE and sales management on business planning and strategy to support partner success and sales growth. Responsibilities will include the following:

• Engagement in the long term strategy for the growing role of the Partner ecosystem in our Go To Market
• Co-ordination and alignment across our Go To Market functions, to ensure alignment and support across ServiceNow
• Management of all partner operations and the budget for all ACE Sales Headcount and Projects
• Long range planning with territory analysis to establish, maintain, and optimize sales territories
• Annual quota and sales planning
• Engagement in compensation plan design and communication
• Ownership of the CRM, CPQ, and PRM process in support of partner sales and services. Drive adoption of forecasting tools and dashboards
• Business review support to provide on-demand and quarterly ACE rep and revenue performance including guidance based on metrics
• Support of the partner sales, services, marketing, and solution consulting organizations.
• Provide quarterly customer and account metrics to the sales regions to identify sales penetration, white space and propose new ideas to promote rapid growth
• Work with Sales Enablement, Partner Strategy, and Partner Programs to develop programs to drive customer success, partner sales, account penetration, and customer acquisition and retention
• As new products, pricing changes, etc. are introduced, ensure ACE readiness from training to systems and operational implementation
• Manage deal registration process from intake, qualification, approval process, and expiration
• Manage all external partner issues thru case management, review trends in problems, and help prioritize fixes to ensure world class partner experience

Qualifications

• An empathetic thought leader who can help shape our Partner organization for our ambitious growth plans in the years to come
• Experience of Partner Operations in a software sales organization, ideally including experience in Sales Operations
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Strong listening, analytic and organizational skills
• Team player with positive attitude.
• Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Results Driven

JV20
For positions in the Bay Area, we offer a base pay of >, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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