Cydcor is a leader in outsourced sales and has been helping Fortune 500 and emerging companies achieve their customer acquisition, retention, and business growth goals. Cydcor has garnered a reputation for sales excellence and expertise, consistently exceeding client expectations and driving revenue growth, to become one of the most trusted names in outsourced sales.
The Helpdesk and Support Specialist is responsible for delivering end-to-end support in accordance with IT service level agreements.
Responsible for diagnosing and troubleshooting IT service desk requests providing support services to local and remote team members with technical problems relating to smart phones, iPads, emails, desktop/laptop and VPN issues. Installs, configures and troubleshoots hardware including: laptops, workstations, netbooks, printers, VoIP phones, iPads, video conference units and mobile devices. Maintains technical knowledge of all Hardware, Software and Telecommunication technologies.
- Develop service strategy to mitigate software, hardware, and networking issues
- Laptop/Desktop physical repair and upgrades
- Windows 11, Windows Server, Microsoft Suite
- Troubleshoot and resolve IT issues via phone, web, and in-person channels
- Ensure all incidents are resolved against SLAs
- Report on health of the help desk and support using uptime and ticket-related performance metrics
- Partner with IT and business personnel to discuss the impact of incidents on products and services
- Track and report all open and closed incidents to leadership teams
- Develop business support standards, processes and procedures, and guidelines for incident management
- Evaluate trade-offs between issues using value, impact, and risk criteria
- Proactively learn and train other staff members on new product and service technologies
- OnSite position 4 days and as needed.
- Ensure incidents are resolved against SLAs
- Track and report all open and closed incidents to leadership teams
- Bachelor's degree or equivalent experience
- 2-6 Years in IT service delivery
- Strong customer service ethic
- Ability to prioritize and quickly resolve issues
- Excellent analytical and problem solving skills
- Experience using help desk ticketing software
- Experience with incident troubleshooting and escalation
- Can work independently
- Highly Organized
- The position is hybrid. Candidates must be able to drive into the office 4 days a week. 1 day of the week is remote.
- Medical Dental, Vision
- 401k
- 401k match
- $70,000-$85,000 + Bonus Opportunity
"Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law."
What We Do
Cydcor is a leading provider of professional outsourced sales and marketing services to Fortune 500 and emerging market clients. Cydcor’s expertise is in the acquisition and retention of customers through an effective combination of approaches including working with a network of independent sales companies, made up of motivated and hardworking sales teams as well as telesales and online methods. Who are Cydcor's clients? Cydcor's top-tier clients represent some of the world’s most recognized brands, covering many different industries, including: telecommunications, cable, internet, energy, office supplies and more.
Cydcor achieves success in meeting our clients’ customer acquisition goals by creating a culture of opportunity within a team-oriented, positive, nurturing environment - making working with Cydcor a win-win situation for clients and employees alike. Team members are encouraged to be competitive, persistent and goal-oriented, as Cydcor’s philosophy is deeply rooted in the ideas of personal and professional growth within and outside of its walls.
Cydcor has earned its reputation by consistently broadening major Fortune 500 clients’ customer bases. How do we do it? Cydcor delivers its outstanding results by engaging a nationwide face-to-face sales force, calling upon effective call center teams, and by deploying digital marketing services to reach, acquire, and retain quality customers for our clients. Cydcor works with a network of more than 375 independently-owned sales companies, providing clients access to nearly 4,000 sales professionals. Cydcor's headquarters is based in Agoura Hills, California.
Want to learn more about Cydcor? Check out the locations below.
Website: http://Cydcor.com/about.php
Facebook: http://facebook.com/CydcorLLC
Twitter: http://twitter.com/Cydcor
Instagram: http://instagram.com/Cydcor
