We are an award-winning, global provider of business and technology consulting services. This has been amplified through our industry-leading partnerships with Microsoft, HP, Cisco and Facebook Workplace.
Position Summary:
Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. We’re searching for Field Services Technician with the right skills to join our team and help take our customer-focused services to new heights. Qualified candidates will be responsible for providing first level Service Desk support services to all users which requires familiarity with the supported applications, technical expertise in the areas of hardware and software. Functional knowledge of Windows Based programs, MS Office Suite, VPN / Remote Access, printers, networking technology, and internet web browsers.
Key Responsibilities:
- Self-motivated, detail oriented, independent worker with experience in handling a high volume, multi-task workload and able to successfully drive closure and resolution.
- Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must.
- Capable of supporting a wide range of hardware and internal/external software through various organizations within the company.
- Follow established and documented policies and standard operating procedures such as scripts and templates.
- Utilize standard technology such as telephone, e-mail, and web browsers to perform job duties.
- Ability to interact with team members and management at all levels.
- Familiar with Service Desk support methodology.
- Must be able to work in a fast pace & stressful environment.
- Develop comprehensive documentation that meets organizational standards
Skills and Qualifications:
- MacOS/iOS knowledge a plus
- Windows-based programs
- Microsoft Office Suite
- Remote Access
Education & Experience Requirements:
- AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
- Relevant technical certifications preferred
- 5+ years of experience in IT customer support
Job Requirements - To be discussed in interview:
- Some after hours work required
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
Top Skills
What We Do
Bridgehead IT offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients. We focus on building partnerships to solidify relationship with a foundation based on securing and assessing long-term needs. Our services are engineered to meet the specific objectives of each client. That starts with having the right people who are experts in their field to develop solutions that support our clients. Thoughtful solutions, not quick fixes. Our clients range from publicly traded, global entities to mid-sized local businesses. We are a premier partner with Microsoft, HPE, Cisco, VMWare and many others. Our full range of technology based business solutions include: • App Development • Change Management • Cloud Solutions • Conference Room Design • Cyber Security And Compliance • Digital Signage Displays • Endpoint Detection And Response • IT Cost Control • IT Service Delivery • Infrastructure Services • Microsoft 365 • Project Management • Structured Cabling MISSION: Bridgehead IT offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients and empower our staff to become leaders in their fields. VISION: Perpetuate, grow, and diversify by expanding further into a multi-specialty technology and business consulting firm in the field of Information Technology. Core Values: ACT WITH INTEGRITY. SAFEGUARD OBJECTIVITY. VALUE EVERY EMPLOYEE. STRIVE FOR EXCELLENCE.
Why Work With Us
Co-founders Wes Bunch, CEO, and Chris Brandvik, COO, have over 35 years of collective experience in the Information Technology sector. They established Bridgehead IT in 1999 with the goal of building a new kind of technology company — a whole new generation run by fresh thinkers who offer a forward vision.
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