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Job Description
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world.
Mexico City has been selected to be home to Takeda's recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.
In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda's ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
RESPONSIBILITIES:
Incident Management:• Responsible for driving incident resolution with full ownership (post-triage team) for designated customer groups.• Monitor and communicate incident and service requests impacts and trends related to assigned customer groups.
Operations Management:• Perform routine system monitoring, and verify the integrity and availability of all hardware, server resources, systems, and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.
• Participate in testing of new technologies for impact analysis and transition to ongoing operations.
• Support reliable and stable data management, security, backup, restoration, archiving, andreplication.
Partner with Global platform teams to ensure continuous alignment of platform operating models with USBU needs, as well as an integrated approach to any issue resolution.• Support the Commercial Operations and franchise teams for data related questions, analysis and reporting related to commercial ecosystem and related interfaced systems
AND QUALIFICATIONS:• Bachelor's Degree or equivalent training is required• 7+ years of experience in Information Technology, 3-5 yrs. strong focus on delivery and operations.• Proven competences in stakeholder alignment, business need analysis, customer focus, and result focus, delivery.• Prior experience working with and managing third-party service providers required.• Using Incident and Problem Management Tools, Methods, & Best Practices.• Following Compliance, Security, and Risk Mgmt. Policies & Procedures. Technical and functional skills• Subject matter expert in data processing technologies, information management, analysis, and methodologies, such as: o Reltio, Databricks, AWS S3, Redshift, Python, MuleSoft, Informatica IICS/PowerCenter, BDM, JSON, Salesforce, Oracle, SQL, Tidal, GlobalScape o Visualization technologies: Qlik, and Tableau o Real-time/near real time expertise including MuleSoft and IICS• Familiarity with data in the pharmaceutical space (i.e., IQVIA, Medpro, PDRP, Specialty Pharma, Symphony Claims, DRG, call activity, samples, fingertip formulary, revenue management, gross to net, predictive modeling, product, and sales)• Strong knowledge and expertise with Commercial data ecosystem processes and platforms - CRM, MDM, Omnichannel Marketing, data warehouse, Field Sales Reporting, Alignment/Targeting and Incentive Compensation.• Conceptual knowledge of data and analytics, such as dimensional modeling, ETL, reporting tools, data governance, data warehousing, structured and unstructured data
What Takeda's ICC Can Offer You
At Takeda, you take the lead on building and shaping your own career.
Joining the ICC in Mexico City will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
- Competitive Salary + Performance Annual Bonus
- Monthly Supermarket and Food Vouchers
- Flexible Working Schemes
- Comprehensive Healthcare Insurance Plans: Life, Medical, Dental & Vision
- Additional Time Off
- Diversity, Equity, and Inclusion Programs
If you have further inquiries on the ICC Mexico City or this role, follow us on LinkedIn, and look up for our upcoming online events where we will elaborate on open roles and host Q&A sessions.
Locations
MEX - Santa Fe
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
What the Team is Saying
What We Do
We strive to transform lives. While the science we advance is constantly evolving, our core purpose is enduring. For more than two centuries, our values have guided us to do what’s right for patients and for society.
We know that changing lives requires us to do things differently. We start by listening to and addressing what really matters to patients, the people who love them, and those in the healthcare system who provide care. And that’s what inspires us all to be bold, push boundaries and set new standards that open up greater opportunities. Join us in our effort to discover, develop and deliver new treatments to patients.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
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Takeda Teams
Takeda Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Takeda's hybrid policy varies by role. Be sure to ask your recruiter about the requirements for the role that you are applying for.
