Vanguard is hiring Data Analysts in our Client Experience and Digital (CXD) group. This team focuses on driving results through advanced analytics supporting Web Channel, Automation and Digitization, Wealth Management and Financial Planning, Conversational Channels (Chatbot, Voicebox, etc.), Call Center Technology (call routing and agent support technology), and our Profile and Account Settings Team all in support of our Personal Investor Technology area. In this role you will leverage analytics to surface insights of client behavior, satisfaction, and digital containment to influence product decisions and roadmap for the benefit of our clients.
What it takes:
- Minimum of five years related data analysis/science work experience
- Undergraduate degree or equivalent combination of training and experience.
- Coding knowledge in SQL and Python
- Experience with data storytelling through visualization
- Experience in designing and executing end to end experiments, including A/B, Multivariate (MVT) and Multi Arm Bandit (MAB) testing.
Nice to have:
- Experience working with the NLP packages/techniques
- Experience utilizing Graph networks to analyze the web behaviors
- Adobe Analytics report creation experience.
- Working knowledge of web tagging implementation
In this role you will:
- Engage with internal partners to understand business strategy, questions, and goals. Bring structure to business requests, translate requirements into an analytical project approach, and complete analyses.
- Acquire and compile structured and unstructured data and verify its quality, accuracy, and reasonableness.
- Perform analyses of historical data to surface trends and insights using advanced analytical methods.
- Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
- Develop, own, and manage recurring analytic or reporting processes.
- Mentor, coach, train, and develop junior data analysts. Proactively expand knowledge of business and analytics and shares with team members.
- Share and document best practices.
- Participate in special projects and perform other duties as assigned.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.
Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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