We are seeking a Senior Customer Value Manager to lead a portfolio of customers across different industries and customer segments. In this role, you will be the primary customer-facing advocate, responsible for developing and driving mutual success plans, engagement strategies, and frameworks for measurable impact. You will use a strong executive presence and a deep understanding of Source-to-Pay (or what we call, Business Spend Management) to advise customers on how to transform the way they manage BSM, creating immediate value and efficiency.
Senior Customer Value Managers represent the primary point of contact between Coupa and our customers. As a trusted partner, you will drive customer value by building strong relationships with a variety of stakeholders and customer leaders. You will also work with, coach, and advise customer teams to drive success strategies and mutual goals. In addition, you will collaborate directly with pre-sales, post-sales, product, and other internal teams, while also gaining exposure to different customer industries.
What You'll Do:
- Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
- Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
- Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
- Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
- Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving
What You Will Bring to Coupa:
- 6 Years P2P and/or S2C domain expertise
- Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
- Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills
- Perseverance in both challenging and recurring situations
- An entrepreneurial mindset, focusing on outcome-based problem solving
- Solid organizational, interpersonal and data analytics skills
- Ability to develop and maintain executive relationships and incorporate associated influencing strategies
- Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
- Minimum Bachelor’s degree required – Master’s degree is preferred
- Candidate need to physically reside in Eastern US (preferably east of Mississippi river)
- Flexibility to travel up to 40%
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 6 Years P2P and/or S2C domain expertise
- Customer/client management experience via consulting/BPO or S2C SaaS solutions
- Ability to collaborate and apply win-win negotiation skills
- Perseverance in challenging and recurring situations
- Entrepreneurial mindset with outcome-based problem solving
- Solid organizational, interpersonal, and data analytics skills
- Ability to develop and maintain executive relationships and influencing strategies
- Project management skills managing cross-functional internal, customer, and 3rd party teams
- Minimum Bachelor's degree (Master's preferred)
- Master's degree
- Must physically reside in Eastern US (preferably east of Mississippi River)
- Flexibility to travel up to 40%
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental-health resources, and an Employee Assistance Program. Materials also highlight well-being initiatives that extend support to employees’ households.
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Leave & Time Off Breadth — Flexible Time Off, paid parental leave, floating holidays, and 40 hours of annual volunteer time are prominently featured. Outside the U.S., a global minimum of 25 vacation days is noted.
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Retirement Support — A retirement savings program with a company match is offered, including a 401(k) plan. While exact match percentages are not publicly listed on the careers page, matching is presented as part of the total rewards package.
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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