Sr. Customer Support Engineer

Posted 2 Days Ago
Be an Early Applicant
Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Senior level
Biotech
The Role
Provide technical support for customer instruments, including installation, maintenance, troubleshooting, application development, and training. Manage territory service activities, meet service KPIs and business targets, maintain high customer satisfaction, and promote service contracts to address customer needs.
Summary Generated by Built In
Job TitleSr. Customer Support Engineer
Location(s)
Shanghai

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

  • Provide high level technical support to customers including installation, maintenance, troubleshooting, application development and necessary trainings in the service areas for instrument.
  • Manage territory service activity and ensure high quality service to meet company measurements(Service KPIs), and service business target.
  • Maintain high customer satisfaction in the field service work.
  • Promote service contracts to fulfill customer need.

Revvity Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Revvity and has not been reviewed or approved by Revvity.

  • Healthcare Strength Health, dental, and vision coverage, along with HSA options, are presented as competitive within a comprehensive package. These medical benefits are a relative bright spot even when other compensation elements draw criticism.
  • Retirement Support A 401(k) with company match is included, supporting long‑term savings. Retirement programs are listed as part of the core total rewards.
  • Leave & Time Off Breadth Paid time off, parental benefits, and a separate compassionate care leave expand time‑off options beyond standard PTO. This breadth offers flexibility for caregiving and life events.

Revvity Insights

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The Company
HQ: Waltham, MA
3,109 Employees
Year Founded: 2023

What We Do

At Revvity, “impossible” is inspiration, and ""can't be done"" is a call to action. Revvity provides health science solutions, technologies, expertise and services that deliver complete workflows from discovery to development, and diagnosis to cure. Revvity is revolutionizing what’s possible in healthcare, with specialized focus areas in translational multi-omics technologies, biomarker identification, imaging, prediction, screening, detection and diagnosis, informatics and more. With more than $3 billion in revenue and over 11,000 employees, Revvity serves customers across pharmaceutical and biotech, diagnostic labs, academia and governments. It is part of the S&P 500 index and has customers in more than 190 countries. Learn more at www.revvity.com

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