When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleSr. Customer Support EngineerLocation(s)Norway - Remote (Field Based)
Job Description
Purpose
Impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.
Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Working as a team to plan and execute work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.
Main analytical product groups that will be supported are ICP and ICPMS as well as Chromatography (GC/LC) and associated analytical product lines, as required within region. Full product training will be given.
In addition to experienced field service engineers, we would welcome lab scientists and technicians with hands on experience of ICPMS looking for a career change.
Responsibilities
- Ideally based in Norway (Oslo) and covering all the Nordic countries.
- Performs field service and routine maintenance as required by using the available systems in conjunction with the Regional Group Leader, carrying out repairs, maintenance, installation and validation of instrumentation and their accessories.
- Provide onsite user training on defined product groups.
- At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected across Europe, and at sites of overseas customers.
- Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
- Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
- Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
- Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
- Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis.
- May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Basic Qualifications
- Diploma or equivalent in Electronic/Electrical Engineering, Science, or another suitable or compatable discipline
- Minimum 3 years experience in a related Field Service role, or similar field - or lab experience of using ICPMS
- Full clean driving License
Preferred Characteristics
- Ability to communicate in a professional manner with customers and colleagues on all levels, providing service information, technical data and general help as necessary.
- Ability to communicate orally and in writing.
- Negotiating and influencing skills.
- Understanding of excellent Customer Service.
Skills Required
- Diploma or equivalent in Electronic Engineering, Electrical Engineering, Science, or a suitable related discipline
- At least 3 years of experience in a related field service role or similar field
- Hands-on laboratory experience using ICP-MS may be accepted as an alternative related background
- Full clean driving license
- Professional oral and written communication skills
- Negotiating and influencing skills
- Understanding of excellent customer service
PerkinElmer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PerkinElmer and has not been reviewed or approved by PerkinElmer.
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Retirement Support — Retirement support stands out through strong 401(k) matching and, in places, immediate vesting that can materially increase total rewards. The ability to direct contributions and manage rollover options adds flexibility to long-term savings.
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Leave & Time Off Breadth — Leave offerings are described as fair, with paid holidays, vacation, floating holidays, and paid sick leave included across many roles. Reported PTO amounts (e.g., roughly three weeks or 18 days) suggest a solid baseline even if it varies by site and department.
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Flexible Benefits — Benefits appear broad and customizable, spanning multiple insurance types, spending accounts, wellness programs, and optional coverages like pet insurance. Added programs such as EAP resources, backup care, discount platforms, and tuition reimbursement expand the total rewards footprint beyond core pay.
PerkinElmer Insights
What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Learn more at www.newperkinelmer.com.
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