Sr Customer Support Associate

Join our Customer Support team in Guadalajara!

What You'll Be Doing: 

• Act as communication coordinator from the Service Centre towards assigned customers.

• Manage both EDI and manual customer order entry.

• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.

• Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.

• Manage compliance with export rules for controlled products, including preparation of export licenses.

• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.

• Manage customer returns / RMA and invoice discrepancies.

• Communicate with the customers regarding order confirmation, shipping and tracking information.

• Create and send out defined reports to the customers on a regular basis.

• Occasionally participate to meetings with customers as required.

• Manage customer forecast communication both internally and externally.

• Analyse, escalate and take appropriate action on Shortages.

• Create new customer price agreements.

What We Are Looking For: 

• Typically requires a 4-year degree

• 3-5 years of experience in electronic and/or manufacturing industry. 

• Desirable verifiable experience in project management.

• Proven experience with ERP systems such as Oracle and/or SAP. 

• Intermediate-advanced knowledge of Microsoft Excel. 

• Ability to communicate fluently in English. This role with communicate with c-level executives.

• Attention to detail, solutions oriented, sense of urgency.

Work Arrangement: 

• Hybrid: 3 days in office/2 days' work from home 

What's In It for You: 

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. 

• 30 days of Christmas bonus 

• 40% vacation premium 

• 12 vacation days plus 2 floating days + sick days + birthday + holidays

• Vision and Dental Assistance 

• Life Insurance 

• Healthcare Insurance 

• 10% Food/Pantry Vouchers 

• Restaurant Vouchers 

• 13% Savings Fund 

• Access to Arrow’s Employee Discount Program 

• On-site Gym and Lockers, Free for Use to All Employees! 

• Growth Opportunities, and more! 

Apply now! 

#LI-Hybrid

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$23,983.33 - $28,772.67 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)