As a Sr Customer Success Representative here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations. Additionally, you will collaborate with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities.
You will report directly to our Sales Manager and you’ll work out of our Rio de Janeiro, Brasil location on a Hybrid work schedule.
In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.
Responsibilities- Responsible for solving the exiting customer issues by proactively proposing solutions to the customer
- Own the life cycle of the existing install base from commissioning till end of life and advise the customer on the new solutions, feature, obsolesces and migration paths
- Discuss service contract with the customers and highlight the ROI to the customer
- Develop the proposals required for the aftermarket business with LATAM , that includes (spare parts, service contracts, software upgrades, field service visits, engineering modifications…etc)
- Own the aftermarket sales process from generating interest to booking the order.
- Collaborate internally within the organization to provide the customer with high quality solution, service, and timely issues resolution.
- Meet or exceed the assigned sales quota annual operating plan
- Enter the customer engagement and keep track of the relevant information in the CRM
- Accurate forecast for the aftermarket business in LATAM region.
- Follow the company policy, code of conduct and HSE
- Travel across LATAM countries as required
YOU MUST HAVE
- 5 years of aftermarket sales experience or engineering role in automation
- Engineering degree in Electric, Mechanical or Chemical Engineering
- Portuguese, English and Spanish are a must
- Located in Rio de Janeiro
- Reports to Americas Sales Manager for CCC LOB
WE VALUE
- Experience in turbomachinery control line of business
Skills Required
- 5 years of aftermarket sales experience or engineering role in automation
- Engineering degree in Electric, Mechanical or Chemical Engineering
- Fluency in Portuguese, English and Spanish
- Located in Rio de Janeiro (Hybrid work schedule)
- Experience in turbomachinery control line of business
