At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractor. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks that thrive in fast-paced environments. Could you be our next hire?
As our Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. The successful candidate will be responsible for executing success plans that focus on customer retention and expansion via improving product adoption and overall customer satisfaction. The ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to deliver exceptional customer experiences.
This is a hybrid position for candidates currently located in Raleigh, United States.
What you’ll do:
- Customer Engagement: Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products.
- Product Expert & Educator: Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential.
- Success Planning: Identify customer’s business workflows, pain points, and goals to develop solutions and workflows that meet their goals.
- Metrics Driven: Monitor customer health metrics and usage data to proactively address issues and drive adoption.
- Customer Champion: Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements.
- Advocacy & Account Growth: Develop customer references, success stories, and identify referral and expansion opportunities.
- Team Player: Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team.
- Enjoy Travel: Travel onsite to our customers’ office locations in order to assist with their initial BuildOps implementation and develop success plans. We have customers across the US and Canada, so our top candidates will be ready an excited to travel. Up to 25% travel target for the position
What we look for:
- 2+ years of customer success, account management, or relationship management experience.
- Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types.
- Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner.
- Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals.
- Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment
- Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira.
- B.A. or B.S. degree
Bonus:
- Experience in a fast-growing B2B SaaS company or startup
- Experience learning and becoming an expert in an operating platform, ERP, or similar type of software platform.
- Experience in speciality contractor or construction industry.
- Experience with Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum
- Experience with business intelligence and custom report tools such as Power BI or Sigma.
What we offer:
- $85,000 to $100,000 base + bonus!
- Generous equity grant, become an owner in our company.
- A comprehensive benefits package.
- Flexible paid time off.
- Work from Home Stipend.
- MacBook computer provided
- Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and daily lunch stipends for in-office days.
- Company events like BBQs and team-building activities, both in-person and virtual.
- Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!).
- Growth Opportunity: Be part of a company transforming an industry and accelerating at an extraordinary pace.
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
Similar Jobs
What We Do
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
Gallery
BuildOps Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BuildOps believes hybrid work balances in-person collaboration with flexibility. At BuildOps, we believe that a hybrid work model strikes an ideal balance between in-person connection and flexibility.
