Jobs at Entrust

Customer-facing presales role supporting APAC clients to design and validate identity verification, KYC, fraud-prevention, and API/SDK integrations. Lead POCs, support RFPs, build demos, and collaborate with Sales, Product, and Customer Success to drive adoption across regulated markets.

Design, implement, and maintain AWS-based infrastructure to support microservices. Manage and operate EKS/Kubernetes clusters, implement IaC with Terraform/OpenTofu, integrate Istio service mesh, configure Splunk/Datadog monitoring, automate CI/CD with Jenkins, and perform day-2 operations including upgrades, backup/restore, and cost optimization.

Lead product strategy and growth for high-volume issuance solutions for financial card and government ID markets. Own pricing, roadmaps, market intelligence, revenue and margin targets, cross-functional alignment (engineering, sales, marketing, customer ops), Agile delivery, stakeholder communication, and people management to drive recurring revenue and market penetration.

Hunt and close new enterprise business across the UK for Entrust's identity security portfolio. Build territory and account plans, create pipeline through prospecting, manage long complex sales cycles, engage C-level stakeholders, deliver executive presentations and ROI cases, negotiate contracts, and collaborate with pre-sales, marketing, legal, and customer success to win and onboard large enterprise customers.

Create and maintain end-user, installation, admin, online help, and knowledge-base documentation for KeyControl products. Collaborate with engineers and product teams, follow style guides, validate steps, track tasks within Agile sprints, maintain version control, and update republished content. Produce visual diagrams and support documentation reviews and publishing.

Manage post-sale customer success for a portfolio of strategic enterprise accounts. Drive value realization, adoption (with CSP focus), risk mitigation, cross‑functional orchestration, executive engagement, and adoption‑led growth while maintaining success plans and customer health metrics.

Lead and coordinate cloud managed-service partnerships and cross-functional teams to deliver scalable, compliant SaaS platform operations. Drive incident/change management, release governance, security and compliance (PCI-DSS/SOC2), KPIs and executive reporting, global expansion, transition/reversibility planning, and vendor SLA/SOW governance.

Lead enterprise AI and analytics architecture: design AI-ready data platforms, implement data cataloging, semantic layers, feature and vector stores, ensure governance/privacy-by-design, enable data products for BI, ML, and AI agents, and advise executive leadership while mentoring architects and engineers.

The Staff Firmware Engineer designs, implements, and supports embedded firmware solutions, manages project schedules, and collaborates in team environments for complex systems.

Design and train machine learning solutions for digital identities, focusing on areas like deepfake detection and document understanding, while collaborating with product and engineering teams.

Lead compliance for Entrust's Data Security Services, ensuring PKI CA and related DSS products meet industry frameworks (e.g., WTCA). Manage audits, evidence collection, auditor engagement, risk remediation, standards-body interactions, and advise product teams on regulatory priorities. Drive compliance programs, maintain documentation, scorecards, and cross-functional coordination while supporting customers and continuous improvement.

Provide front-desk and office management support at Entrust GHQ: greet visitors, manage physical access credentials and conference rooms, assist leadership and internal teams with administrative tasks, support Concur travel program, and help maintain office security and procedures. Fully onsite role focused on customer service and Microsoft Office tasks.

Hands-on senior platform engineer to design and implement private datacenter IaaS and self-service networking, build automation (IaC/NaC), integrate virtualization, storage, security and service management, and deliver scalable, automated infrastructure services.

Lead and grow a global applied science organization (20+), set technical vision for identity verification and fraud-detection AI, drive research-to-production projects with measurable business impact, engage customers and cross-functional stakeholders, and champion responsible, fair, and explainable biometric and identity ML systems.

Design, develop, test, document and deploy smart-card personalization software using Java, Spring Boot and React. Troubleshoot complex issues, participate in requirement reviews, perform code reviews and unit testing, and collaborate across teams. Apply secure SDLC practices, threat modeling, and web application security assessments while evolving architecture and adding EMV/AES-related features.

Join Entrust's AI team to define, prototype, and implement AI/ML solutions and agentic AI features. Collaborate cross-functionally to build scalable, documented systems with REST APIs, CI/CD, containerization, testing, and cloud deployments, advancing Pilot→MVP→Production innovation.

Support demand generation and product marketing by analyzing pipeline, conversion, trials, retention, and win/loss data. Produce weekly insights, identify optimization opportunities, maintain CRM and data quality, and partner cross-functionally to drive revenue impact and improve funnel progression.

Own and execute the roadmap for a core document verification product area, improve verification accuracy and conversion, partner with Engineering, AI/ML, Design, Growth and Ops, use analytics and experimentation to validate hypotheses, and prioritise investments while ensuring regulatory and compliance alignment.

Provide 24x7 technical customer support for the Onfido identity product suite: triage, debug, reproduce, and resolve customer issues; communicate empathetically; surface trends to Product and Dev teams; write and maintain documentation; automate support tasks with scripts and tools; work US shift hours and occasional public holidays to ensure high customer satisfaction and timely responses.

As a Senior Full Stack Software Engineer at Entrust, you will develop, maintain, and enhance systems for secure identity verification, focusing on both frontend and backend technologies. This role emphasizes collaboration across teams and ensures high-quality product delivery while adhering to privacy and security standards.