Jobs at Entrust

The Senior Accountant will manage general ledger accounting, financial reporting, month-end and year-end close, account reconciliations, cost accounting, purchase price variance analysis, dashboards, internal controls, audits, and statutory compliance. The role partners with Supply Chain and regional finance teams, supports process improvements, and uses Excel, Power Query, and potentially Oracle ERP to automate reporting and analyze financial results.

Provides technical leadership for government identity and security sales across EMEA. Designs solution architectures, leads customer workshops and demonstrations, supports RFI/RFQ/RFP responses, develops technical proposals and statements of work, manages partner integration approaches, and contributes to opportunity strategy. The role requires expertise in national identity, passports, border management, biometrics, digital identity, PKI, public procurement, and large-scale security programs.

Leads Business Systems Analysts and delivers IT capabilities for Customer Operations and Service organizations. Manages Oracle E-Business Suite modules, integrations, solution architecture, application support, vendor relationships, budgets, and project priorities. Oversees Order Management, Pricing, Asset Tracking, and Service systems while providing Level 3 support. Responsible for hiring, performance management, team development, stakeholder alignment, and global solution delivery across Agile and Waterfall projects.

Develop and maintain real-time embedded firmware for complex machines controlling motors, sensors, vision systems, and personalization technologies. Responsibilities include requirements development, design, coding, testing, debugging, documentation, code reviews, hardware/software integration, issue resolution, and process improvement. The role collaborates with engineering and cross-functional teams to deliver secure, high-performance products.

Develop and maintain secure, high-performance iOS SDKs and applications for digital payments, wallets, and authentication. Responsibilities include architecture, Swift development, testing, CI/CD, production support, performance optimization, certification activities, troubleshooting, code reviews, and collaboration with cross-functional engineering teams. The role also includes mentoring developers and contributing to technical planning and architectural decisions.

Analyze European digital identity, trust services, financial, and AI regulations; assess impacts on products and customers; support ETSI and UK DVS certifications; map EUDI Wallet regulatory pathways; prepare consultation responses and policy papers; monitor regulatory developments; and translate complex legal and technical requirements into actionable guidance for Product, Engineering, Sales, and go-to-market teams. Engage with regulators, policymakers, expert groups, and industry stakeholders across Europe.

Software Developer Intern supporting Entrust’s Ottawa R&D Discovery team. Responsibilities include developing features in Go and other languages, integrating plugins and APIs, writing automation, contributing to CI/CD, and deploying tested software to Docker, Kubernetes, and cloud environments. The intern will collaborate in an Agile Scrum team, learn secure software development practices, and use AI tools to accelerate development.

Provides pre-sales consulting, solution architecture, demonstrations, proof-of-concept development, technical proposals, training, deployment support, troubleshooting, and customer consultation for digital security solutions. Partners with sales teams across Germany, the Netherlands, Switzerland, and Eastern France, documents opportunities in Salesforce, gathers market intelligence, and supports customer evaluations and implementations. Requires native-level German, fluent English, enterprise security experience, and regular regional travel.

Manage customer escalations from triage through resolution, coordinating Sales, Product, Engineering, Support, and Customer Success. Lead cross-functional meetings, communicate critical issues to business leaders, meet SLAs, prioritize work using data and commercial impact, influence product roadmaps, and improve escalation processes. The role requires strong project management, technical understanding of APIs and web applications, analytical ability, organization, empathy, and effective stakeholder communication.

Handle escalated technical support cases involving SaaS platforms, APIs, authentication, document processing, integrations, logs, and system behavior. Investigate root causes, coordinate with Product, Engineering, and DevOps, manage incidents, communicate resolutions, and support customers and partners. Participate in L1 support rotations, provide technical guidance, contribute to documentation and knowledge sharing, and identify recurring issues for product and process improvements.

Manage and resolve enterprise customer support cases for Entrust software products. Troubleshoot Linux-based appliances running on VMware and other hypervisors through CLI, communicate with customers via calls and screen sharing, document resolutions, and escalate complex issues to Engineering. Collaborate with Sales, Product Management, and Professional Services while advocating for customers and providing product feedback.

The Software Engineer II will design, develop, and maintain secure software solutions, focusing on smart card personalization products and HSM firmware development, while ensuring alignment with security standards.

The Risk Management Specialist assists in insurance marketing, renewal, data collection, and managing insurance-related tasks, supporting audits, claims, and contract review.

Provide technical customer support for the Onfido identity verification product suite. Investigate, debug, reproduce, and resolve customer issues; analyze logs, prioritize requests, communicate empathetically, and manage expectations. Identify recurring problems, share feedback with Product and Engineering, maintain documentation, improve support processes, and automate tasks using scripts and custom tools. The role participates in global 24x7x365 support, including some public holidays.

Execute document onboarding and database management tasks, label identification-document data under strict privacy controls, analyze document performance, troubleshoot issues, test document-verification tooling, document processes, and support second-line inquiries. The role requires accuracy, ownership, analytical thinking, problem-solving, and cross-functional communication, with opportunities to develop technical skills in document verification and machine learning systems.

Design, develop, test, debug, and deploy Go-based microservices in a cloud-native environment. Build and consume RESTful APIs, configure MongoDB, create technical design documents, and collaborate with developers and cloud operations teams. Use Agile practices, Git, JIRA, and Atlassian tools while supporting high-quality software delivery. Desired experience includes Docker, Kubernetes, Jenkins-based CI/CD pipelines, and AI technologies.

Analyzes revenue data, develops KPI dashboards and performance reports, ensures data accuracy, supports forecasting and scenario planning, and provides recommendations to improve go-to-market strategies and revenue performance. Collaborates with Sales, Marketing, Customer Success, Finance, and leadership to standardize KPIs, optimize processes, and support pricing, territory, and segmentation initiatives.

Own and execute the roadmap for a core document verification product area, improve verification accuracy and conversion, partner with Engineering, AI/ML, Design, Growth and Ops, use analytics and experimentation to validate hypotheses, and prioritise investments while ensuring regulatory and compliance alignment.

The Senior Hardware Engineer will design high quality hardware security modules, manage engineering projects, ensure design reliability, and collaborate with multiple stakeholders.

The Systems Integrator manages end-to-end client integrations on the IDV platform, focusing on networking projects and providing technical guidance for API integrations.