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Remote Opportunity - Can be located anywhere in the United States
The Customer Success Email Analyst will support reporting requests and tasked with leveraging data to uncover insights that drive improvements in customer adoption, satisfaction, and retention. By identifying critical trends and opportunities, the analyst will support the development and execution of strategies aimed at enhancing the overall customer experience and fostering long-term loyalty.
This role represents an understanding of our internal data and systems, as well as how they connect from Salesforce and Totango. This individual will seek to identify leading indicators of success or failure in the areas of customer engagement, adoption, retention, and campaign metrics (open/clickthrough/bounce) other areas serving the Customer Success team. This role requires the ability to inspire and effectively collaborate cross-functionally at CDK.
The ideal candidate will be an experienced email analyst who is intellectually curious, strategically minded, proactive in seeking solutions to challenging problems, and highly focused on solving for our customers. This role requires autonomy, blending analytical skills with a strategic mindset and a proven ability to communicate effectively with senior leadership.
POSITION RESPONSIBILITIES & ESSENTIAL FUNCTIONS
- Conduct in-depth email analysis of customer data to identify trends, patterns, and anomalies that impact customer outcomes
- Lead large, complex analytics and reporting projects, delivering accurate, accessible, and repeatable business reporting and insights to stakeholders across all levels.
- Demonstrate leadership and knowledge in the business and data landscape, standardized reporting, experimentation, and analysis to support performance discussions across multiple channels.
- Proactively help the business leverage data and insights to enhance our ability to inform on event management efforts and increase the efficacy of our approaches. Provide analytics support, actionable insights, and recommendations to optimize and scale email execution
- Apply a customer/stakeholder-oriented focus and user experience design best practices to ensure data analysis is easily consumable through visualization, presentation, and storytelling.
- Independently problem solve and educate stakeholders from across the business
- Ability to deep dive into issues and come up with solutions
- Introduce best practices for quality assurance and customer journey
- Create engaging and accurate reports and dashboards
- Analyze data to identify trends, patterns, and gaps using descriptive analytics
- Maintain an understanding of the data visibility needs of the greater customer success team
- Collaborate with other analysts and business leaders to create a data-for-all culture
- Lead meetings with stakeholders to discuss project status and goals
- Present findings to leadership and updating scorecards in Totango
- Other duties and special projects as assigned
QUALIFICATIONS
- 4+ years in email analytics
- Required experience working with customer success software like Totango, Braze, Gainsight or Marketing Platforms like Marketo, Eloqua, Hubspot, Pardot
- Knowledge of Salesforce
- Demonstrated history of building production-grade data models that power dashboards and live technology solutions
- Strong communication & project management skills and a highly collaborative approach to problem-solving
- Expertise in querying, analyzing, and visualizing big datasets via building dashboards using data visualization tools
- Strong business intuition with a bias towards action
- BA/BS or equivalent technical certification, preferably in a quantitative discipline
Base Salary Range: $90,000 - $115,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
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Paid Time Off (PTO)
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401K Matching Program
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Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
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What We Do
We’re Neuron at CDK Global. We use artificial intelligence and machine learning to produce predictive data insights for dealers and automakers. We’re committed to helping dealers connect and serve their customer base while growing their businesses in the way they envision.
After the acquisition of Square Root on February 1st, our enterprise software, CoEFFICIENT®, is further breaking through organizational silos, uncovers each dealership's unique needs, and helps achieve business goals to improve customer experiences.
Why Work With Us
Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people who share our values of Own It, Stay Curious, Be Open and Create Possibilities. We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different
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