Sr. Credit Representative

ABOUT THE BRAND:

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission:  To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. 

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

ROLES AND RESPONSIBILITIES

• Manage an assigned portfolio of accounts for collection/credit extension
• Initiate and respond to internal and external communications to promote collection and order processing
• Negotiate, implement and monitor payment plans with customers
• Resolve critical/complex customer account issues
• Meet cash collection targets
• Document financial arrangements and communicate with stakeholders
• Acts within established Callaway Golf policies on all credit matters
• Authority to change risk categories and increase credit limits within delegated authorities
• Ability to issue final demands and seek external collections for non-performing accounts with balances of less than $10,000
• Package accounts for external collection process and confirm all necessary steps have been taken in making a final contact with customers and sales reps
• Additional activities assigned by the Sr. Credit Manager
• Provides recommendations for final demands and external collections on matters above $5,000
• Approve credit limit increases up to $20K or $20% of existing line not to exceed $100K.
• Account reconciliations

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Understanding of US and Canadian monetary systems with basic conversion skills
• Ability to establish and maintain relationships with customers and Callaway Golf personnel to advance the business
• Ability to coordinate credit activities with Sales goals
• Intermediate knowledge of principles governing credit extension, accounting, cash posting, shipping, claims and other related operations
• Strong ability to analyze and reconcile accounting data and customer account activity
• Basic understanding of financial instruments to secure an account balance or credit line (i.e. UCCs, LOC Promissory Notes, and personal guarantees)
• Proven negotiation and collection skills; ability to lead verbal communication resulting in collections 
• Excellent decision making skills
• Strong analytical skills
• Pursues additional knowledge in the Credit field
• Basic proficiency in the use of a Personal Computer-Microsoft Word, Excel, Outlook, SAP, and the internet
• Results oriented – verbal and written communication skills

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred or equivalent combination of education and experience required.
• Minimum 5 years of credit experience, preferably in banking & customer service or a corporate credit environment with customer service emphasis.

PHYSICAL REQUIREMENTS (if applicable)

• Work is performed in a designated professional office workstation and environment.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business related machines and software.
• Ability to travel preferred.

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!