- Support the installation and maintenance of efficient and effective processing activities.
- Evaluate current workflow and identify opportunities for improvement. Establish standard workflows based on best practices. Coordinate and validate documentation. Standardize roles and responsibilities. Lead analysis, resolution and communication of workflow modifications.
- Support field office operations by providing proactive analysis and problem resolution to support business plan. Initiate and lead immediate interaction with Corporate and Field Service teams. Coordinate and communicate response/resolution/action plan to all affected parties.
- Coordinate workload support for Branch/Rating units. Monitor monthly booking, processing timeliness, quality and training plans of field units. Monitor staffing adequacy.
- Lead representation of Underwriting/Underwriting Support interests and issues. Establish presence as a "go-to" resource. Provide timely response to project requirements. Coordinate research, testing and modeling requirements.
- Confers with Subject Matter Experts at all levels to obtain a complete understanding of business practices and procedures. Quickly learns and then translates business products and procedures into clear, concise training modules in a timely manner.
- Selects or develops teaching aids to ensure training is accurate and effective.
- Organizes and implements structured approach to delivery of training materials. Conducts and coordinates delivery of training. Uses presentation skills to create excitement and motivate audience.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
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Preferred Qualifications- Knowledge of rating and policy issuance for all lines of Property and Casualty insurance in multiple states.
- Minimum 5-7 years Underwriting Assistant experience.
- Working Knowledge of Windows, Microsoft Office, Internet, Multiple company-specific insurance programs.
- Excellent Oral and Written Communication Skills
- Ability to work independently with minimal supervision.
- Prior experience in a Supervisory or Insurance Operations role a plus.
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Top Skills
What We Do
PMA Companies provides risk management solutions and services, specializing in workers’ compensation and offering property & casualty insurance, in the United States.
Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nation’s 50 largest publicly held insurance organizations.
PMA Companies includes: PMA Insurance Group, specializing in workers’ compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, providing results-driven TPA and Risk Services specializing in workers’ compensation and liability.
We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
