Sr. Consultant, NF Salesforce Product Manager (Business Capability Team)

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Summary

This individual will be responsible for developing & implementing product vision, strategy, and driving future product delivery to support our long-term goals and strategic outcomes for the Salesforce ecosystem.  This role will partner closely with our business, stakeholders, technology, and strategic partners to create an industry leading Customer Relationship Management (CRM) platform that will support our enterprise objectives.

This position will be an individual contributor role, but may lead a small team supporting the product in the future.

Job Responsibilities

Product Strategy

• Develop and execute product roadmaps that aligns with the NF strategic objectives and business needs.
• Conduct market research and competitive analysis to identify opportunities for product innovation and improvement.
• Collaborate with cross-functional teams (e.g., sales, marketing, compliance, technology, solution centers) to create a long-term product vision.
• Present product strategy, vision and delivery updates to NF executives & stakeholders.

​Product Management

• Identify and manage end-to-end capabilities and technologies resources to support product delivery supporting business outcomes & objectives.
• Analyze product usage & data insights to inform decisions and measure success against our business outcomes & objectives.
• Collaborate with Nationwide Financial stakeholders & users to define business outcomes, opportunities and challenges.
• Monitor product performance and gather feedback from users to identify areas for improvement.
• Demonstrates a deep understanding of the business and partner interactions to identify friction points and resolution ideas.
• Provides coaching to other product roles & associates to foster a culture of learning, discovery, and a product mindset.

Product Delivery

• Prioritizes and maintain a holistic product backlog including new build, enhancements and technology-driven delivery items.
• Provide critical input to software engineers and agile product delivery teams to ensure the business outcomes and goals are represented.
• Understands overall pain points and roadblocks encountered by the product team to remove barriers to ensure steady progress towards goals.

Desired Skills and Qualifications

• Experience as a Product Manager in the financial services company
• Strong understanding of Salesforce platform
• Executive Presence and strong presentation skills
• Excellent analytical and problem-solving skills
• Ability to work effectively in a fast-paced, collaborative environment
• Strong communication and interpersonal skills
• Experience with Agile methodologies and product development tools
• Familiarity data analytics tools

This position will work a hybrid schedule out of Plaza One in Columbus, OH, supporting the NF Business Capability Team.

This is an H4 band role.

#LI-COLE

Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!
As a Sr Consultant, you will be influencing others, leading teams, managing stakeholders, and communicating clearly in a agile work environment with a test and learn mentality.
You will also be accountable and responsible for the end-to-end delivery of products and journeys that are in alignment with planning unit strategies, customer experience expectations, etc. You will ensure that business and customer needs are clearly understood and represented in the implementation of solutions while meeting the needs and expectations of the key stakeholders. You will champion the right opportunity aligning it to strategic priorities and enterprise capabilities. You'll need an in-depth understanding of the industry and the underlying technologies that need to come together in order to deliver on internal business outcomes and, more importantly, customer related outcomes.

Job Description

Key Responsibilities:   

• Works with business unit leadership teams to understand the planning unit strategies and integrated / operational plans/macro level business outcomes in order to develop an appropriate Business Capability roadmap that meets the business strategies and business level outcomes with a customer-centric focus.  Communicates with stakeholders and business partners to ensure continued alignment on progress and results with desired business outcomes. Develops business cases and presents for funding requests to senior-level business, technology and finance leaders.                     

• Works with a cross-functional team to ensure fulfillment of product and journey outcomes, evaluates product and journey performance and ensures expected customer value will be achieved based upon the definitions of success and adoption vs. outputs generated. Will maintain close partnership and collaboration with product and journey owners and analysts to understand business and functional requirements that have an impact on the solutions to be deployed and any adjacent solutions that could be impacted.                                                                                                                                  

• Partners with technology provider and vendors to identify new capabilities and help advance the Business Capability offering. Works with enterprise/business architecture to align technology feasibility in support of solutions and partners with Business Capability Owners, User Experience (UX) and Nationwide Technology to establish release plans for the Business Capability.  Defines, monitors and analyzes metrics that inform the success of the solutions.                                                                                                                    

• Keeps current on industry trends and the overall marketplace to assess product and journey effectiveness and identify potential opportunities. Accountable for recommending new products and journeys, enhancements to existing products /journeys and/or innovate features to increase business value.                                                     

• Acts as a source of expertise for direction, mentoring and guidance for Business Capability Owners, Business Capability Analysts and Agile Teams. Provides direction for multiple Business Capability s/value streams, Business Capability owners, and Business Capability analysts.                                  

• Represents the product and journey roadmap when interacting with other organizations or teams to coordinate strategies across the enterprise. This includes providing benefits and results in alignment with established business cases.                                                                                                             

• Manages risks; ensures staffing resources, budget, and research are invested in the right areas to achieve maximum benefit. Further, is accountable for all communication of production status and issues to leadership teams and stakeholders while working with product and journey owners and analysts as they prepare overall schedules, milestones, tasks and estimates. 

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to Director/AVP. 

Typical Skills and Experiences:   

Education: Bachelors degree in business, IT or related field with advanced degree preferred. 

Experience: Typically, 10 or more years in product management, including building and leading high performing teams. Product, operations, business or software engineering background is preferred. 

Knowledge, Abilities and Skills:  Expert knowledge of insurance and investment securities products and services. Must possess an entrepreneurial mindset combined with a curiosity for continuous learning.  Familiarity with data visualization techniques combined with strong presentation skills.  Demonstrated ability to steer enterprise-wide change such as change in business model, restructuring operations, new technologies, mergers, major collaborations, etc. Strategic problem solver with the ability to identify innovative and creative ways to bring experiences to life and solve key business problems. Deep understanding of agile planning and delivery methodologies in a product management environment.  Strong project and process management skills. Able to adapt to a fast-paced environment. Capable of negotiating and interacting with senior leadership, internal and external partners.  Strong oral and written communication skills are crucial, proven ability to influence others internally and externally -- more specifically, adept at articulating complex technical information in an easy-to-understand way. 

Other criteria, including leadership skills, competencies and experiences may take precedence.  

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. 

Values: Regularly and consistently demonstrates Nationwide Values. 

Job Conditions:   

Overtime Eligibility: Not eligible (Exempt) 

Working Conditions: Normal office environment. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.   

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.