Sr. Consultant, Innovation Technologies

Headquarters in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

What Sr. Consultant, Innovation Technologies contributes to Cardinal Health

Commercial Technologies + OptiFreight is looking for a highly driven Sr. Consultant, Innovation Technologies who is excited to help imagine, define and build the future of healthcare. 

Sr. Consultant, Innovation Technologies will collaborate with the IT Implementation and Customer Technical Support Manager in establishing, educating, maintaining and enhancing customer business experience through effective IT implementation and/or support of Cardinal Health's OptiFreight pharmacy products and services. The Sr. Consultant, Innovation Technologies will effectively balance strong technical expertise with exceptional customer-facing skills, ensuring both seamless product support and outstanding customer experience. It will also be a point of escalation for customer onboarding and initial technical support to help resolve application issues or escalate to the software engineering team.

What is expected of you and others at this level

• Define standard operating procedures for customer onboarding and engagement.
• Prioritize work based on urgency and criticality.
• Participates in the development of policies and procedures to achieve specific goals.
• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects.
• Recommend new practices, processes, metrics, or models which may set precedent.
• Must be a self-starter who takes initiate and is capable of mentoring and guiding less experienced colleagues to support team growth and success.

• Incident Response: working cross-functionally with IT and business partners to develop and execute incident response plans.
• Communication: Explain technical concepts clearly during customer calls with the business and sales teams.
• Training and Support: Develop training materials and provide customer training in best practices
• Documentation and technical writing
• Continuous monitoring and triage of incident queues
• Maintain compliance and security records.
• Implement and manage application access controls.

Responsibilities

• Serve as a technical expert while also demonstrating strong interpersonal and communication skills to effectively engage with customers
• Interact with customers daily to support onboarding processes, troubleshoot issues, and provide timely problem resolution
• Deliver high-quality customer experience by ensuring successful implementation, adaptation and ongoing support or Cardinal Health products and services
• Act as a trusted advisor, fostering long-term customer relationships through proactive support and a deep understanding of client needs
• Continuously identify opportunities to enhance customer satisfaction and streamlined support processes
• Strong acumen in application and infrastructure security, experience with PHI/HIPAA controls preferred
• Seek knowledge from team members, stakeholders, users, and customers to better manage the onboarding experience to ensure successful and frictionless customer onboarding
• Establishing, maintaining, and enhancing customer experience through effective implementation and/or support of Cardinal Health's products and services.

Qualifications

• Bachelor’s degree in information technology preferred, or equivalent work experience, preferred
• 8-12 years of experience preferred

Anticipated salary range: $ 121,600.00 - $ 173,700.00

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 07/13/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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