Sr Consultant, Business Insights - Claims

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Responsibilities

• Lead and drive initiatives to integrate real-time data into the analytics ecosystem.
• Oversee the development of advanced alerting systems that detect anomalies and trends in claim data.
• Manage relationships with external vendors to integrate industry benchmarking data.
• Lead project-based initiatives focused on driving measurable business transformation through data analytics.
• Partner with key stakeholders to influence and guide strategic decisions based on insights from analytics projects.

Collaboration and Communication

• Ability to engage with stakeholders at all levels, lead cross-functional teams, and present insights to executive leadership.
• Prepare executive summaries, presentations, and white paper analyses to support high-level decision-making and strategic planning.

Analytical Skills

• Expertise in trend analysis, predictive modeling, and generating actionable insights.
• Strong experience with external benchmarking data to support strategic decision-making.
• Ability to identify and analyze emerging trends and patterns, with a strong understanding of industry trends and benchmarks.
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide clear recommendations.

Project Leadership

• Proven ability to manage multiple high-impact projects, delivering outcomes that change business operations.
• A track record of influencing business transformation through analytics and insights.

Technical Skills

• Deep experience with claim data within the P&C insurance industry.
• Proficiency in Tableau, Power BI, Python, R, and SQL.
• Strong experience with Databricks and Snowflake for big data processing, analytics, and data management.
• Experience with alerting and detection systems (e.g., Splunk, Grafana).
• Familiarity with cloud platforms such as AWS, Azure, or GCP.

Experience

• 5 + years of experience  in analytics, focusing on claim data, project management, and claim business transformation.
• Leadership experience as a Director or Senior Manager, with a history of driving analytics initiatives and leading teams.
• *Insurance industry experience is required, particularly in claim analytics.

(Internal Use Only) Compensation Grade: H4

Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, analytical aptitude and collaboration. If you thrive in a busy, engaging work environment, we want to know more about you!
As a Senior Consultant, you'll structure and lead large financial and operational measurement projects across one or more business units and effectively synthesize measurement results to improve business outcomes. You'll be responsible for growing and evolving the business partner relationship and service management profession to maximize effectiveness and may be responsible for the business unit financial and operational measurement strategy or project portfolio.

Job Description

Key Responsibilities:

• Builds and maintains relationships and serves as trusted business advisor to leaders, clients, internal risk partners and other stakeholders. Creates partnerships across the company to ensure methodologies and assumptions used are aligned with corporate practices.

• Crafts, packages and communicates financial and operational measurement work by developing new statistical and visual solutions.

• Participates in the development of scope, risk/control matrix, project timelines and assignments. Work may span more than one project or focus area. 

• Owns the development of financial and operational measurement strategies for the business unit. Consults with business leaders to understand, align and deliver measurement work that supports business objectives and priorities. 

• Builds business intelligence applications using statistical, database and/or general programming languages and tools. Uses technology for data management, report automation and/or ad hoc reporting for end users.

• Prepares reports and uses information systems, software and related sources of information. Trains other users on report preparation and database access. Consults on monitoring external sources, crafting custom reports, compiling and summarizing information, producing supporting documentation and exhibits and verification of information received from external sources.

• Manages special projects and serves as data/technical lead and contact for team members and associates from other areas of the company.

• Contributes to the continuous improvement of department processes through ongoing initiatives. 

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director/Associate Vice President and may have the opportunity to lead a small team of Business Insight professionals. 

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information, business, mathematics or related field with post-graduate studies preferred.

Experience: Typically, 10 or more years of experience in data visualization, financial and operational measurement and data extraction queries. Detailed experience with data extraction problem solving; working with large structured and unstructured data sets and databases to create understandable and relevant measures. Professional experience in insurance, financial services or a related industry preferred.

Knowledge, Abilities and Skills: In-depth knowledge of business policies and procedures, customer service concepts and practices. Sophisticated understanding of and working knowledge to build and maintain ad hoc and standard reports, including data visualization and business intelligence tools. Advanced knowledge on conducting data management and extraction of data for functional and operational measurement. Strong communication skills for interactions with others. Ability to understand functional and operational measurement needs, analyze data requests and interpret business problems into solutions. Ability to work under tight time constraints. Capable of developing distinctive and understandable data visualizations.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions: 

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Occasional travel, non-standard or extended work may be required based on project needs. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 10/06/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Sr Consultant, Business Insights : $121,000.00-$233,000.00

The expected starting salary range for Sr Consultant, Business Insights : $131,000.00 - $197,000.00