The Role
Manages commercial partnerships, strategic accounts, alliances, and customer development plans to achieve sales and growth targets. Builds stakeholder relationships, identifies collaboration opportunities, negotiates contracts, analyzes competitors, organizes customer programs, and maintains CRM data. Oversees commercial agreements and governance, ensuring cross-functional alignment, compliance, performance monitoring, and risk management. May lead a small team and support initiatives related to patient outcomes and customer experience.
Summary Generated by Built In
Job Description Summary
Responsible for managing Commercial Partnerships & Alliances at the local level, typically leading a small team and/or managing specific accounts and strategic relationships. Oversees business relationships and activities with key accounts to strengthen partnerships, expand collaboration opportunities, and achieve sales targets. Develops and maintains strong relationships with key stakeholders within customer accounts, gaining a deep understanding of their challenges related to patient care and identifying solutions that enhance patient outcomes and improve the overall customer experience.
Job Description
Major Accountabilities:
- Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals
- Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
- Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts
- Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account
- Analyze market situation including competitive intelligence activities on key accounts and key competitors
- -Organize customer events and other programs independently or with marketing/medical department,
- Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
- Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for own part of the organization.
- Oversee BD&L-related commercial agreements and governance for assigned accounts, ensuring robust cross-functional alignment, appropriate internal approvals, clear accountability, compliance with contractual terms, and regular monitoring of performance, risks, and business impact
Requirements
- Bachelor’s degree in business, finance, science, or related field.
- Additional training in negotiation, strategic account management, or supply chain/commercial operations beneficial
- Minimum of 3 years’ experience in commercial partnerships, BD&L, alliances, or business development.
- Strong knowledge in handling quality metrics & issues.
- Marketing or Business Development experience preferred
- Experience working with local manufacturing operations is advantages
- Team management experience is preferred.
- Sales / Key account management experience in multinational companies.
Skills Desired
Accountability, Commercial Excellence, Customer Engagement, Key Account Management, Market Development, Professional Ethics, Revenue Growth, Team Collaboration, Value PropositionsSkills Required
- Bachelor's degree in business, finance, science, or a related field
- Minimum of 3 years of experience in commercial partnerships, BD&L, alliances, or business development
- Strong knowledge of handling quality metrics and issues
- Experience with sales or key account management in multinational companies
- Additional training in negotiation, strategic account management, or supply chain/commercial operations
- Marketing or business development experience
- Experience working with local manufacturing operations
- Team management experience
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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The Company
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.







