Senior Commercial Claims Examiner
Remote
At Frontline Insurance, we are on a mission to Make Things Better, and our Senior Commercial Claims Examiner plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Business Process Analyst, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Senior Commercial Claims Examiner enjoys robust benefits:
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Senior Commercial Claims Examiner:
- Verify facts of loss and pertinent information to analyze and confirm coverage.
- Establish ultimate reserves (anticipated cost to bring file to closure based on known facts) as soon as practical and monitor to adjust at the time of any exposure changing event.
- Explain and appropriately respond to insured’s, public adjusters, attorney’s and contractors during telephone contacts; as well as, contact the appropriate parties to obtain any needed information, provide timely investigation status updates, explain settlements and/or ultimate claim disposition.
- Timely submit reserve and payment approval requests, as appropriate.
- Identify claims requiring a Reservation of Rights and refer for management approval.
- Formulate and execute appropriate ADR strategy in compliance with statutory guidelines.
- Check e-mails and messages daily. Respond to all calls, emails, and questions daily.
- Apply advanced negotiation skills to effectuate resolution of disputed claims with insureds or their legal representative.
- Coordinate appraisal process, maintain communication necessary to ensure appraisal process is moving forward in timely fashion.
- Draft denial letters for management approval.
- Identify and refer claims with subrogation potential to the subrogation department.
- Identify and refer cases with potential NICB fraud indicators.
- Virtually investigate and resolve claims, as appropriate, with the use of video technology.
- Close all files as appropriate in a timely and complete manner.
- Serve as mentor and/or trainer, as needed, to junior adjusters.
- Strictly adhere to Best Practices and operational guidelines, as well as all statutory requirements.
- Interfaces with company clients, carrier, adjusters, or covered parties. Communicates with agents regarding status of claim.
- Completes and/or reviews, approves, or elevates reservation of rights letters, payment explanation correspondence, denial letters, or partial denial letters, as applicable.
- Resolves disputes regarding claims resolution. Responsible for reopening and re-evaluating claim, as necessary.
- Participates in litigation when applicable.
What we are looking for as an Senior Commercial Claims Examiner:
- Bachelor's degree
- A minimum of 10 years of Commercial claims experience preferred.
- In-depth professional knowledge of all aspects of claims operations.
- Florida 620/720 license is required.
- Ability to obtain AL, GA, NC and SC adjusters licenses.
- Strong commercial coverage interpretation and claims handling background is required.
- Must have commercial construction knowledge and be proficient in Xactimate.
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Top Skills
What We Do
At Frontline Insurance, we’re more than an insurance company. We’re your partner in protecting what matters most in your life. We bring peace of mind to your home, liability and property insurance needs by listening, understanding and responding with reliable, competitively priced insurance policies and individual attention. We provide coverage and a level of service that’s above and beyond the expected. And if you experience a loss, we work as a partner to make you whole again, resolving your concerns, as well as your claims.
Frontline Insurance is a group of independent insurance companies serving coastal homeowners throughout the Southeast United States in Florida, Georgia, Alabama, North Carolina, and South Carolina. We offer homeowners a financially stable, proven insurance company with a record of superior claims service. Our partnership, experienced insurance agents and willingness to go the extra mile ease the burden that comes with experiencing a loss – and make your search for quality homeowners insurance at competitive rates simple and straightforward.
