Sr. Comm. Mgr. (On Site)

SENIOR COMMUNITY MANAGER

JOB DESCRIPTION

The Senior Community Manager is responsible for the overall supervision, administration, compliance and maintenance of up to a maximum of four (4) properties.  The Senior Manager may live onsite at one of the designated properties.  Directs and controls all personnel on site and physical resources necessary to operate all aspects of the property.  The Senior Community Manager reports directly to the Regional Manager or Area Manager.

RESPONSIBILITIES

• Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations.
• Handle marketing and advertising for vacancies in accordance with properties Affirmative Fair Housing Marketing Plan.
• Maintain property waiting list in accordance with Tenant Selection Plan.
• Process applications for housing in accordance with properties affordable housing covenants.
• Prepare and approve annual budgets.
• Prepare Applications for Deposit Refund.
• Maintain petty cash in accordance with company policies and procedures.
• Prepare deposits for banking.
• Post resident payments into Yardi in a timely manner.
• Prepare management required month end reports.
• Is responsible for maintaining work orders and posting in Yardi.
• Prepare monthly site inspection report for management.
• Order office and maintenance supplies in accordance with approved property budget.
• Working as a cohesive team with maintenance personnel to ensure vacancies turn times are met.
• Prepare employee evaluations.
• Train new onsite employees.
• Handle disciplinary issues with staff as necessary.
• Manage uncollectable account receivables and work closely with Collection Agencies.
• Keep resident ledges accurate and works diligently with accounting to resolve any errors.
• Prepare all notices within required established timelines, to include but not limited to Rent Increases, Late Rent, Notices to Quit, Warning Notices and Recertification Notices.
• Manage ongoing positive relationships with all City staff and other local representatives.
• Maintain positive relationships with CORE internal departments.
• Process annual re-certifications within established timelines.
• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee’s home.
• Other duties as requested.

SKILLS

• Ability to work with and understand persons of all ethnic and family backgrounds.
• Organized and proficient at time management.
• Be able to maintain work pace appropriate to given work load.
• Proficient in English language in verbal and written communications.
• Perform complex or varied tasks.
• Relate to others beyond giving and receiving instructions.
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.

EXPERIENCE

• High school education or equivalent is needed with proficiency in both verbal and written communication skills.
• Minimum three to five years working as a Community Manager.
• Must be able to pass company sponsored Tax Credit Certification class within the first year of employment. If employee cannot pass the test after the second attempt, the employee will be subject to discipline up to and including termination.
• Working knowledge in preparation of annual budgets.
• Minimum of four years working in a customer service environment.
• Working knowledge of Microsoft Office Products such as Word, Excel and Outlook.
• Supervisory experience
• Good working knowledge of Yardi or comparable PM software.
• Basic bookkeeping and general mathematical principles.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Exposure to various types of weather conditions
• Sitting, walking
• Driving - must have valid driver's license and current automobile insurance
• Operate computer and office equipment
• Occasional lifting
• Occasional climbing of stairs

FLSA

• Exempt