Sr. Collections Representative - Hybrid Chicago

The Sr. Collections Representative reports to the Supervisor of Collections and pursues loss prevention and loss mitigation opportunities for member loan and depository products including, but not limited to: credit cards, mortgages, auto, student and personal loans. Arrange member payments, perform extensive skip tracing, investigate delinquencies, negotiate temporary modified re-payment terms for members experiencing financial hardship, negotiate modified re-payment terms for total loss or repossession deficiency balances, negotiate settlements on closed lines of credit, investigate loss mitigation options for deceased members, and perform collections activities during the repossession process including facilitating redemption of repossessed vehicles.

• Work with members to understand reasons for delinquency and identify repayment terms that provide relief to the member while mitigating risk of loss to the Credit Union 
• Manage components of repossession process including working with members to facilitate redemption of repossessed vehicles 
• Negotiate with members and non-member representatives to secure modified payment arrangements or settlements for past due or high risk accounts 
• Perform extensive skip tracing to locate both potential contact information for members and potential assets to be leveraged during legal pursuit of monies owed 
• Achieve operational service level agreements including individual and departmental delinquency, loss and productivity targets 
• Serve as a de-escalation point for member issues

• High School or Equivalent - Minimum

• 2 years of Collections or Related - Minimum
• Preferred Secondary Language Skills

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎$22.69 - $31.20 Hourly. Actual compensation will be determined using factors such as experience, skills & knowledge. 

Additional Compensation: Annual performance bonus 

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Additional Benefits:

• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.