Sr Client Services Project Manager

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale! Help fulfill our Mission by enabling customers to improve world health, safety, and cleanliness.

How will you make an impact?

Reporting directly to the regional Project Management Office leader, Project Managers supervise all aspects of Digital Science product and solutions projects for our customers, including managing project timelines and outcomes. Project Managers define resource requirements for projects, perform, delegate, and be accountable for the completion of project tasks. Project Managers participate in initial project analysis and estimation and maintain fiscal accountability for projects, managing risks and avoiding cost overruns. Project Managers maintain an interest and keep up to date with the trends and developments in the industry as affected by the Thermo Fisher Scientific strategy.

Strategic:

• Acting as a trusted advisor to our customers, account managers, services leaders, and delivery teams.
• Effectively engage with customers to efficiently implement Thermo Fisher product and solutions engagements.
• Implement tasks in support of Thermo Fisher Scientific’s goals and strategy, especially those linked to customer satisfaction, growth, and profitability.

Operational:

• Accurately estimate project and task resource requirements, define and control project plan and scope.
• Maintain and manage project timesheets, expense reports, and status reports in accordance with company guidelines.
• Effectively lead the revenue activity of the project team members and invoicing to clients.
• Interact effectively with client project management and technical personnel.
• Coordinate project-related activities such as software validation.
• Successfully handle all financial aspects of projects. Avoid cost overruns.
• Produce timely & accurate project summaries.
• Provide recommendations into planning, prioritization, management, tracking, and reporting of projects.
• Facilitate meetings effectively and deliver engaging, informative presentations.
• Travel, as needed, for internal and customer meetings.

This role emphasizes the 4I values: Integrity, Intensity, Innovation, and Involvement in managing product and solutions delivery to customers.

• Complete project lifecycle experience in biotechnology, pharmaceutical or process-based industries, preferably at an enterprise software product company in an external customer-facing role.
• Extensive understanding of various technologies for delivering scientific solutions, including IT processes, SDLC methods, Quality Management System, Validation, and more.
• Strong communication and interpersonal skills, integrity, and credibility. Results-focused proactive, self-starter, with a demonstrated track record of getting things done.
• Attention to detail and a concern for quality. Planning, prioritizing, reporting, problem-solving, and analytical capabilities.
• Experienced with all aspects of project budgeting and cost tracking.
• Ability to lead and to look after the efficiency of others, applying their expertise, seeking information and factors as input into planning and execution.

• Bachelor’s or master’s degree in IT, IS, Engineering, Life Sciences, or equivalent experience.
• At least 5 years of solid experience in project management in life and laboratory sciences software.
• Proven success in enterprise software professional services, particularly large scale and/or global, software implementation projects, both time and materials, and fixed-fee milestone-based, in nature.