We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Location / Logistics: Remote position in US with some travel required
The Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.
In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items. You will also ensure that deliverables are posted on time based on requirements outlined by our clients.
Role and Responsibilities:
Provide support for one or more complex, high-volume, national clients.
Develop and implement strategic programs and projects that align with the company's healthcare business objectives
Collaborate with leadership to define program goals, scope, and success metrics
Lead cross-functional project teams and provide direction and support throughout the project lifecycle
Partner with internal teams in support of client program objectives
Regular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlines
Organize and present KPIs
Execute on client SLAs relative to reports, deliverables, and member feedback
Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
Client meeting documentation: data entry, meeting minutes, action items
Oversight of client marketing materials and direct mail campaigns
Monitor success and serve our clients through the completion of ad-hoc reporting projects
Quality assurance for reports and deliverables; report manipulation based on client requirements
Communicate updates and escalations with internal stakeholders and clients in support of client programs
Ticket submission and tracking for client requests directly related to the success of the program
Internal tracking, documentation, and client response formulation for member grievance
Account coverage for the Client Success Executive or Manager
Basic Qualifications:
Bachelor’s degree or equivalent combination of relevant training and experience
2+ years of relevant work experience
Intermediate to advanced data skills in Excel
Experience using Google Suite (Gmail, Sheets, Slides)
Ability to clearly articulate via verbal and written communication
Other preferred attributes we look for:
Client-facing experience preferred but not required
Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
Experience balancing multiple work commitments and prioritizing tasks appropriately
Confidence to seek clarification when encountering unfamiliar situations
Effectively collaborates with cross-functional teams
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- Bachelor's degree or equivalent combination of relevant training and experience
- 2+ years of relevant work experience
- Intermediate to advanced data skills in Microsoft Excel
- Experience using Google Suite, including Gmail, Sheets, and Slides
- Clear verbal and written communication skills
- Client-facing experience
- Ability to work independently in a remote, fast-paced environment
- Ability to balance multiple work commitments and prioritize tasks
- Ability to collaborate effectively with cross-functional teams
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
