What You'll Do:
- Provide a wide range of support to proactively identify, support and address client needs.
- May act as the team’s resource and subject matter expert.
- Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
- Identify, develop, and deliver training and education to clients.
- Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
- May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
- Document and organize SOPs, process workflows and statistical data.
- Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
- Identify trends, share customer insights, and provide recommendations for solutions to management.
What You'll Bring:
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years of related experience
- Strong analytical skills to determine root cause of problems and apply creative and effective solutions
- Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding
- Strong customer service skills
- Data management skills to analyze data and provide recommendations on findings
- Knowledge of general business, production, and/or operation environment and general cost benefit awareness
- Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements
- Presentation skills
- Proficient in Microsoft Word, Excel and PowerPoint
#LI-DS1
#LI-REMOTE
Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of related experience
- Strong analytical skills, including root-cause analysis and creative problem-solving
- Ability to analyze situations, interview stakeholders, formulate questions, and probe for deeper understanding
- Strong customer service skills
- Data management skills to analyze findings and provide recommendations
- Knowledge of general business, production, and/or operations environments and cost-benefit awareness
- Strong written and oral communication skills, including defining business requirements and build specifications
- Presentation skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
