Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionExperian Employer Services is seeking a highly agile and strategic Client Development Executive – Coverage & Continuity to support our Client Development organization during periods of transition, vacancy, or planned/unplanned leave.
This role serves as a critical continuity engine, ensuring uninterrupted client engagement, renewal execution, and pipeline progression across assigned accounts. The ideal candidate thrives in dynamic environments, quickly establishes credibility, and delivers consistent outcomes without owning a permanent book of business.
This position reports to the VP, Client Development and operates within the same performance expectations across growth and retention goals.
Key Responsibilities
Client Coverage & Continuity - Provide interim support of client portfolios during coverage gaps; Ensure responsiveness and engagement; Maintain structured communication cadence with team leadership
Cross-Functional Collaboration & Enablement - Align with Client Development leadership on coverage prioritization; Provide structured transition summaries and handoff documentation; Identify recurring coverage gaps or systemic risks and provide feedback
Renewal & Retention Execution - Execute established renewal motions and identify risk or growth opportunities early; Partner cross-functionally to ensure delivery continuity and issue resolution
Pipeline & Opportunity Management – Advance identified and prioritized active opportunities; Maintain accurate CRM documentation, forecasting, and pipeline hygiene; Collaborate with internal partners to progress deals
Client Experience & Advocacy - Deliver high-quality, consistent client experience aligned with Experian standards; Communicate transparently with clients while maintaining confidence and continuity
Qualifications
- Deep understanding of Employer Services solutions and renewal lifecycle management
- Proven track record of driving retention and expansion in complex client environments
- Ability to step into ambiguous situations and quickly create structure and momentum
- Strong cross-functional influence and partnership mindset
- Executive presence with both clients and internal leadership
- Strong organizational skills with the ability to manage multiple portfolios simultaneously
- Confident operating in a fluid, high-accountability environment without a fixed book of business
- Ability to travel, when needed or necessary
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
-
Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
-
Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
-
Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
Similar Jobs
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
