Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Great American Risk Solutions provides industry leading Property and Casualty products via wholesale brokers on an excess and surplus basis. Our diverse mix of specialty products offers brokers the ability to create flexible and creative solutions to fit their client’s needs.
Our staff brings decades of experience in product development, claims, underwriting and service. Each step in the process is handled with care and dedication to provide our brokers with an unparalleled experience. Our clients count on Risk Solution’s innovative product mix to both capture niche business and round out accounts with tough exposures that need an expert’s touch. We focus on building solid trading relationships to ensure best in class experiences
http://www.greatamericaninsurancegroup.com/about-us/business-operations/division/great-american-risk-solutions
We are looking for an Claims Operations Manager to join our Great American Risk Solutions division in our Cincinnati, OH office. This position will be remote in the Cincinnati area.
Essential Job Functions and Responsibilities
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Responsible for the overall planning, development, direction, and administration of activities within the Claim Operations team.
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Accountable for the processing of claim file information on large volume claims for one or more lines.
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Directs Claims staff assistance on more complex claims including claims with coverage questions or recovery potential.
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Recommends opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
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Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Plans and ensures that the team meets budget and performance targets.
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Performs other duties as assigned.
Job Requirements
High School Diploma (Associate degree preferred)
Generally, a minimum of 8 or more years of experience in claim operations or customer service, including a minimum of 4 or more years leadership experience.
Typically manages 2 or more reports. Contributes to the development of strategies, performance targets, and policies and procedures. Serves as expert on local, state, and federal insurance-related policies.
Business Unit:
Great American Risk Solutions
Salary Range:
$84,000.00 -$100,000.00
Benefits:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
Great American Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Great American Insurance Group and has not been reviewed or approved by Great American Insurance Group.
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Leave & Time Off Breadth — PTO, paid holidays, and paid parental leave are positioned as generous from the first year. These time‑off provisions are seen as core strengths of the total package.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options supported by HSA and FSA programs. Wellness resources such as EAP access, fitness facilities or reimbursements, and instructor‑led classes broaden the offering.
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Retirement Support — Immediate 401(k) eligibility with a competitive company match and potential discretionary retirement contributions support long‑term savings. An employee stock purchase option and various discounts further reinforce financial benefits.
Great American Insurance Group Insights
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What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
