Department: Claims
Location: On-site in Glen Allen, VA
Job Description:
We are seeking a highly skilled Senior Claims Examiner to independently manage a portfolio of complex, high-severity E&S commercial general liability (CGL) claims. This role requires advanced coverage analysis, strong litigation management and sound judgment. The ideal candidate is a proactive problem-solver who can communicate clearly with both internal and external stakeholders, and drive claims to timely and appropriate resolution. Exceptional written and verbal communication skills are required, and a willingness to handle other lines of business is considered advantageous.
Responsibilities:
- Independently manage a portfolio of high-exposure, litigated CGL claims from assignment through resolution
- Establish and execute strategic claim plans early, adjusting as facts develop
- Maintain disciplined file documentation, reserving, and timely action plans
- Conduct detailed coverage analyses
- Draft both coverage and liability position letters
- Evaluate liability, damages, and venue risk
- Work effectively with plaintiff, defense and coverage counsel
- Prepare for and participate in mediations, settlement negotiations, and trial strategy discussions
- Accurately assess exposure and set timely reserves
- Hire and manage outside vendors such as independent adjusters, defense counsel and other experts as needed
- Prepare detailed claim reports as needed for upper management
- Negotiate settlements with claimants and attorneys
- Maintain accurate notes, records and files
- Bachelor’s degree
- Minimum 6+ years of experience handling CGL claims, including litigated and high-exposure matters
- Demonstrated expertise in coverage analysis, and litigation management
- Proven ability to independently manage complex claims with minimal supervision
- Strong analytical, negotiation, and decision-making skills
- Excellent written and verbal communication skills, including executive-level reporting
- Experience with excess & surplus lines and multi-jurisdictional claims preferred
- Highly motivated, collaborative team player
- Openness to learning and handling other lines of business
- Excellent communication, negotiation, and analytical skills
Skills Required
- Bachelor's degree
- Minimum 6+ years of experience handling CGL claims
- Demonstrated expertise in coverage analysis and litigation management
- Proven ability to independently manage complex claims with minimal supervision
- Strong analytical, negotiation, and decision-making skills
- Excellent written and verbal communication skills
- Experience with excess & surplus lines and multi-jurisdictional claims
What We Do
Richmond National is a specialty property & casualty insurance company focused on providing insurance to small and mid-size businesses that are unable to find coverage in the standard insurance market. We operate exclusively within the excess & surplus lines market, which provides our underwriters flexibility to develop highly tailored policies to best meet the insurance needs and risk management objectives of our customers. We work with a select group of appointed wholesale brokers that are deeply familiar with our insurance products and our underwriting appetite in the areas in which we focus. We believe that our wholesale broker partners value access to carriers that are consistent, stable sources of wholesale-only E&S capacity that can respond quickly to opportunities. Our company was formed by a group of highly experienced industry professionals, many of whom have worked for some of the most successful E&S carriers in the industry. Members of our management team have also been responsible for the formation or capitalization of several successful startup and early stage specialty insurance companies. We have adopted the best practices of the specialty insurance companies we have been involved with over the last 25 years while also incorporating the use of modern, cloud-based technology to help drive efficiency across our business in order to better serve our customers and business partners.
