The Role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr Business Systems Analyst (Zuora) at Coupa:
We are seeking a highly motivated and experienced Senior Business Systems Analyst (Sr. BSA) to be the subject matter expert for our Zuora Billing and Revenue systems. This role is critical in ensuring the successful maintenance, optimization, and ongoing functional enhancement of our subscription management platform. The Sr. BSA will play a key role in a major initiative, partnering with an implementation consultant to successfully deploy and stabilize our Zuora environment, ensuring seamless integration with our upstream Salesforce system and downstream NetSuite ERP.
What You'll Do:
- Serve as internal lead for Zuora implementation, partnering with the system integrator to validate solution design, best practices, and business alignment across Zuora Billing, Zuora Revenue, and integrations.
- Manage and execute end-to-end UAT, ensuring accurate data flow from Salesforce (CPQ/Opportunities) through Zuora and into NetSuite, and facilitate knowledge transfer to internal teams.
- Act as primary administrator and functional owner for Zuora Billing and Revenue, including configuration of products, rate plans, subscriptions, payments, invoicing, security, and user access.
- Troubleshoot and resolve complex production issues, data discrepancies, and billing or revenue recognition support tickets.
- Own Salesforce-to-Zuora integrations, ensuring accurate creation of subscriptions, invoicing, and contract data from quotes and opportunities.
- Manage Zuora-to-NetSuite financial integrations, ensuring accurate synchronization of invoices, payments, and revenue entries to GL and AR, in collaboration with Salesforce and NetSuite teams.
- Partner with Finance, Sales Ops, and Product to gather requirements, translate business needs into functional specifications, and optimize Quote-to-Cash processes through automation and process improvement.
What You Will Bring to Coupa:
- 5+ years of hands-on administration and support experience with Zuora Billing, plus 2+ years configuring and supporting Zuora Revenue (RevPro).
- Strong understanding of the end-to-end Quote-to-Cash process, including CPQ/CRM (e.g., Salesforce) to Zuora workflows.
- Proven ability to configure complex subscription and pricing models, including usage-based, tiered, and committed structures.
- Solid foundation in accounting principles, with working knowledge of ASC 606 / IFRS 15 revenue recognition standards.
- Experience with Zuora APIs, integrations, and middleware platforms (e.g., Zuora Connect, Salesforce, NetSuite, Workato).
- Zuora Certified Administrator (or equivalent), with experience supporting Salesforce and NetSuite connectors preferred.
- Highly analytical, detail-oriented problem solver with strong communication skills and an ownership-driven approach to system stability and stakeholder support.
The estimated pay range for this role is $121,000 - 157,500.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
None
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Ann Arbor
Bogotá, CO
Boston, MA
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Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Shivaji Nagar, IN
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Uppsala, SE
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