Business Systems Analyst - Salesforce

Your role at Dynatrace
Dynatrace is seeking a Business Systems Analyst who will work within the greater Business Systems team. This individual should be experienced with CRM technology (Salesforce) and have strong communication, documentation, and stakeholder management fundamentals. This role requires someone who can comfortably work with stakeholders by asking questions even if they may seem inconsequential to understand the root issue they need solved. We are looking for someone that is a self-starter with an inherent drive for process and delivery excellence. Specifically, this individual will work within a scrum team that supports our Continuous Improvement work - these are enhancement, operational efforts that help our business stakeholders continue to operate successfully to meet business and customer needs.
Responsibilities
• Analyze and document business processes, both as-is and to-be• Work with the business to gather functional and non-functional requirements• Consult and partner with business stakeholders on the best path forward, always bringing it back to core requirements, and using horizontal thinking to ensure successful solutions• Partner with Product Owners to manage a backlog of work• Work with a delivery team to deliver work in an Agile Scrum process• Have integration experience, familiarity with source-to-target requirements• Communicate relentlessly - document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders• Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.)
What will help you succeed
Minimum Requirements• At least 2+ years working as a Business Systems Analyst or Business Analyst• Salesforce experience• Boomi or other iPaaS experience • Proficiency with business systems analysis, requirements gathering, process documentation• Proficiency with Agile Scrum• Strong understanding of SDLC• JIRA experience
Preferred Requirements• Familiarity with HRIS and ERP technology (SuccessFactors and NetSuite)• Organized, with attention to detail emphasizing process, completeness and accuracy• Impeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers
Why you will love being a Dynatracer
• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow.• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.