POSITION SUMMARY
The Sr. Business Process Improvement Specialist will focus on leveraging AI and related technology innovations across the entire selling cycle for increased efficiency and effectiveness. While the role will address the entire sales process (Lead to Opportunity to Quote to Order + Commissions), this role with be the business owner and Subject Matter Expert on the CPQ (Configure Price Quote) system.
This role will ensure that the sales systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, application engineers, order coordinators, and other internal sales operations functions.
The ideal candidate is process oriented with strong understanding of how systems should work.
RESPONSIBILITIES
Design and execute sales systems and process strategy with a focus on the Configure Price Quote (CPQ) elements for all stakeholders. Evaluate how to best implement AI and related automations to improve both effectiveness and efficiency of the selling cycle. Drive user adoption.
- Work with cross-functional teams to map and improve sales systems and process
- Work with IT teams to design and release system changes in CRM, CPQ and related systems to improve the user experience
- Leverage AI and related technologies in sales systems for automation and improve speed and quality
- Develop "standard work instructions" for each Sales Operations area
- Drive change management practices to achieve and sustain improvement benefits
QUALIFICATIONS
- Bachelor's degree in Business, Engineering, Information Technology, or related field
- A minimum of 4 years of experience in Sales Operations, Project Management, Order Processing, Sales, Process Improvement roles
- Sales system design and process curiosity (CRM, CPQ, Order Intake, Commission calculations)
- AI and system automation passion for sales improvements
- Strong written and verbal communication skills, including the ability to present to cross-functional audiences
- Customer-focused mindset — understands what drives satisfaction and prioritizes accordingly
Analytical problem-solver with the ability to identify and address root causes
PREFERRED QUALIFICATIONS:
- Experience with CRM, CPQ and / or ERP systems
- MBA or Six Sigma Black Belt, or PMO certification or training
PHYSICAL & ENVIRONMENTAL DEMANDS
- No specific demands.
TIME TRAVEL REQUIRED
- 0%
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].
Skills Required
- Bachelor's degree in Business, Engineering, Information Technology, or a related field
- At least 4 years of experience in Sales Operations, Project Management, Order Processing, Sales, or Process Improvement
- Understanding of sales system design and processes, including CRM, CPQ, order intake, and commission calculations
- Interest in AI and system automation for sales improvements
- Strong written and verbal communication skills, including presenting to cross-functional audiences
- Customer-focused mindset and ability to prioritize customer satisfaction drivers
- Analytical problem-solving skills and ability to identify and address root causes
- Experience with CRM, CPQ, and/or ERP systems
- MBA, Six Sigma Black Belt, or PMO certification or training
Vertiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertiv and has not been reviewed or approved by Vertiv.
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Healthcare Strength — Health coverage is described as comprehensive, with standard medical, dental, and vision plans plus wellness and mental-health resources. Core offerings also include disability and life insurance and an Employee Assistance Program.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO typical of large employers, and many U.S. salaried roles feature flexible or "unlimited" PTO approaches. These programs are part of a structured, global total rewards framework.
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Fair & Transparent Compensation — Pay is considered fair at start for many office-based, engineering, and field service roles, and total compensation packages are viewed as stable. In some hourly manufacturing settings, overtime opportunities help boost overall earnings.
Vertiv Insights
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
