Sr. Business Operations Analyst - Client Services

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction.   From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work

• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”

• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

At ModMed, our Mission is to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes.

We live our Core Values every single day to transform healthcare IT:

• Create customer delight

• Save time

• Innovate boldly, then make things happen

• Align passion with purpose

• Think big. Have fun. Do good.

If you are a strategic thinker who loves data, thrives on turning ambiguity into clarity, and wants to accelerate operational success, we want you on our team!

The Sr. Business Operations Analyst - Client Services serves as a senior individual contributor within the Customer Success Reporting and Analytics function. This pivotal role is responsible for defining comprehensive reporting frameworks, designing advanced analytical approaches, and delivering strategic insights that guide Customer Success leadership decision-making. Reporting to the Senior Manager, Reporting and Analytics, the Sr. Analyst partners closely with leadership and cross-functional stakeholders to identify performance trends, establish core operational metrics, and ensure our data infrastructure seamlessly supports organizational growth and operational efficiency.

In this role, your core focus areas will be balanced across the following vital functions:

• Strategic Analytics & Reporting Leadership : Lead the design and evolution of scalability-minded reporting frameworks that support Customer Success performance management. Define and evolve key performance indicators, design dashboards used by leadership, translate complex business questions into robust analytical solutions, and provide leadership-level insights into operational trends and opportunities.

• Advanced Data Analysis & Insights: Conduct deep analytical work to uncover operational insights that drive business improvement. Analyze complex datasets across multiple systems to identify risks and performance drivers, develop predictive frameworks for operational planning, and present actionable findings directly to Customer Success leadership.

• Operational Frameworks & Process Optimization: Lead the design and improvement of operational reporting processes. Define standard operating procedures and best practices for reporting, data governance, and analytics while actively identifying opportunities to improve metrics, reporting automation, and data workflows.

• Cross-Functional Analytics Leadership: Serve as a key analytics partner across Customer Success and adjacent teams. Partner closely with leadership in Operations, Product, and Finance to define multi-system reporting needs, support cross-functional strategic initiatives, and provide thought leadership on how data can drive business maturity.

• Project Leadership & Mentorship: Provide dedicated leadership for complex reporting and analytics projects from initial design through final delivery. Establish rigorous documentation standards for reporting assets and provide guidance, professional development, and mentorship to junior Business Operations Analysts.

• Navigating Ambiguity: You will regularly tackle complex and ambiguous analytical challenges across Customer Success operations. This requires identifying appropriate analytical methodologies and synthesizing disparate data points across multiple systems into clear insights.

• Data-Driven Innovation: Rather than following static routines, you will be responsible for evolving our analytics strategy. This includes building scalable reporting structures, exploring novel opportunities to leverage operational data, and implementing technical solutions that advance our operational maturity.

• Strategic Influence: You will exercise a high level of independent judgment to define metrics and reporting standards. Your findings and recommendations will directly influence strategic corporate decisions and determine how operational performance is evaluated across the enterprise.

• Education: Bachelor's degree or equivalent.

• Field of Study: Operations, Analytics, Data Engineering, Management Information Systems, Finance, Economics, Statistics, or a related quantitative field.

• Experience: 5+ years of experience in a Customer Success or Business Operations-related analyst role, with a proven track record designing, developing, and maintaining high-impact metrics, dashboards, and reports.

• Technical & Core Skills:

  • High proficiency with Salesforce and Microsoft Excel / Google Sheets (including advanced formulas, lookups, and pivot tables).

  • Advanced analytical skills with a proactive mindset to navigate ambiguity, uncover gaps, and drive continuous improvement.

  • Outstanding project management capabilities with the ability to manage multiple tasks, prioritize effectively, and meet tight deadlines.

  • Strong interpersonal and communication skills, capable of smoothly collaborating across distinct business units.

• Industry Experience: Direct experience working in SaaS, healthcare technology, or within technology organizations.

• Functional Background: Experience directly supporting Customer Success, revenue operations, or service operations environments.

• Preferred Tools: Hands-on experience with ChurnZero, and Business Intelligence (BI) tools such as Power BI, Domo, or Tableau.

• Preferred Education/Leadership: Healthcare-relevant certifications or degrees, and previous experience mentoring junior analysts.

To thrive at ModMed and excel in this senior position, you must demonstrate proficiency in these core areas:

• Accountability: Holds themself and others accountable to deliver successful, high-quality outcomes.

• Business Savvy: Deeply understands our industry, our business model, and our customers, applying that knowledge to positively impact the organization.

• Communication: Readily understands audience needs and clearly expresses analytical ideas to build trust, ensure company-wide alignment, and collaborate effectively.

ModMed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ModMed Benefits Highlight:  At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.
We do not:

• Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;

• Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or

• Conduct hiring via informal messaging apps or personal email IDs.

All official communication is made only through verified channels, our website, and recognised recruitment platforms.
We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at [email protected] .
ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.