- Lead end-to-end business analysis activities for healthcare projects—requirements gathering, documentation, validation, and sign-off.
- Conduct detailed AS-IS and TO-BE process analysis, identifying gaps, inefficiencies, and improvement opportunities.
- Translate business needs into clear and structured business requirements (BRDs), functional requirements (FRDs), user stories, and acceptance criteria.
- Support solution design discussions and ensure alignment with business objectives and compliance requirements.
- Collaborate closely with business stakeholders, product owners, clinicians, operations teams, and IT teams.
- Facilitate requirement workshops, JAD sessions, user interviews, and cross-functional meetings.
- Manage expectations, communicate project risks, and ensure timely decision-making.
- Strong understanding of healthcare operations, payer-provider workflows, regulatory and compliance requirements (HIPAA, FDA guidelines, GxP, 21 CFR Part 11, etc.).
- Experience in one or more areas:
- Provider Network Management
- Claims Processing
- Patient Engagement / Care Management
- Medical Records & EMR/EHR Systems
- Clinical Operations / R&D
- Healthcare Analytics
- Veeva Vault/CRM, LIMS, or other industry tools
- Work closely with project managers, architects, QA teams, and developers to ensure smooth and effective implementation.
- Support test planning, UAT coordination, and validation of delivered functionality.
- Ensure traceability across requirements, test cases, and delivery milestones.
- Contribute to project documentation, risk logs, and status reporting.
- 10+ years of total experience with at least 7+ years in the Healthcare or Life Sciences domain.
- Proven experience as a Business Analyst on enterprise-scale projects.
- Excellent knowledge of healthcare workflows, data standards (HL7, FHIR, ICD, CPT), and regulatory environments.
- Strong ability to analyze complex business processes and propose practical solutions.
- Proficiency with tools such as JIRA, Confluence, Visio, MS Office, BPM tools, etc.
- Exceptional communication, facilitation, and stakeholder engagement skills.
- Strong documentation expertise with attention to detail.
- Experience working in Agile/Scrum and Waterfall methodologies.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Top Skills
What We Do
Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com
