Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Job Description
Job title -Business Analyst
Department -Information Technology
Reports to Sr. Business Analyst
Location - Principal Foligno (PG) Italy, secondary Graffignana (LO)
Job summary
- Be the first point of contact for SMEs and ERP user, for application issues.
- Build / maintain relationships with SMEs and have a network of contacts to help understand different functions and processes within the business
- Take in charge incidents, and ensure all issues are dealt with within SLA’s and assigned to developers when necessary.
- Collaborate in business-as-usual change management process.
- Provide support and advice to users in creating test plans and performing first pass / stage testing as appropriate.
- Report changes requests
- Work with software supplier and users when required to ensure software meets business needs in terms of functionality and appearance.
- Work with other team members provide business process improvements consistent with departmental standards.
- Provide support and advice to end users to provide for maximum personal productivity.
- Support BA as required on software projects through each step of the Software Development Life Cycle.
- To work within the requirements of the Company's Health and safety, Quality and Environmental management systems
Specific responsibilities
- Supports SME and users as first point of contact for related applications and processes.
- Works with consultants, internal development team and the business to define and test the new functional implementations and maintenance tasks on time and on budget.
- Supports Business Analysts in constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Supports Business Analysts for Change Management to ensure change requests are defined accurately and with enough detail for our development team to progress.
- Proposes enhancements and bug fixing.
- Writes internal procedure and FAQ
- Define test plans and perform first pass / stage suite testing.
- Provides references for users by writing and maintaining user documentation.
Company requirements
Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own and your co-workers’ safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999
Compliance; ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.
Job holder requirements
Knowledge of:
Infor Cloud Suite Industry (Syteline 10) ERP, Jira, Software Documentation, Software Development Process, Change Management.
Personal skills:
Relationship Building and Networking, Analysing Information, Teamwork, Verbal and Written Communication, Plan Development, Software Testing.
Ability to manage multiple tasks from beginning to completion.
Good written and verbal communication skills are crucial for working with all stakeholders
Ability to understand the team’s challenges
Company values
Purpose – energy and drive
Beliefs – integrity and trust
Design – problem solving
Connections – relationships
Growth – continuous improvement
Performance – achieve standards
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
Top Skills
What We Do
MillerKnoll is a global collective of design brands built on the foundation of two icons of modernism: Herman Miller and Knoll. Our portfolio also includes furniture and accessories for commercial and residential spaces from Colebrook Bosson Saunders, DatesWeiser, Design Within Reach, Edelman, Geiger, HAY, HOLLY HUNT, Knoll Textiles, Maharam, Muuto, NaughtOne, and Spinneybeck | FilzFelt.
Guided by a shared purpose—design for the good of humankind—we generate insights, pioneer innovations, and champion ideas to help spaces better support how people live, work, and gather today.
We reach customers across office, residential, healthcare, and education markets through a network of MillerKnoll dealers, all of whom are highly credentialed, independently owned businesses. In addition, we manage an ever-expanding global retail footprint delivering world-class brick-and-mortar and ecommerce experiences.
