Sr. Business Analyst

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. 

We’re actively seeking talented Sr. Business Analysts to join our Operations Transformation team in Newport Beach, CA or Omaha, NE. As a Sr. Business Analyst you’ll move Pacific Life, and your career, forward by bringing an outcome focused perspective to the delivery of Annuity and Life Insurance New Business process and technology solutions for our Operations teams. You will partner with subject matter experts, business stakeholders, technology and delivery teams to gather, document, validate, and support the delivery of business needs.  This role focuses on execution, coordination, and quality, ensuring that requirements are documented and accurately reflected in process/activity models, technical deliverables and tested solutions. 

The salary grade for this position will be determined based on the candidate’s experience and qualifications.

How you’ll help move us forward: 

Business Requirements & Documentation 

• Partner with SMEs and domain leaders to gather and document business requirements under guidance from senior team members, Product Owners, or Technology Leads. 

• Develop and maintain clear requirement artifacts, including epics, features, and supporting documentation. 

• Review IT-authored user stories and tasks to confirm alignment with documented business requirements. 

• Assist in identifying use cases and functional impacts across systems and processes. 

Solution Delivery Support 

• Collaborate with the Product Owner and Technology Lead to understand solution scope, dependencies, and delivery sequencing. 

• Support identification of delivery teams and solution components required to implement approved requirements. 

• Participate in business validation of solution designs to confirm requirements are addressed. 

• Contribute to RFP support activities by helping document requirements, use cases, and evaluation materials as requested. 

Testing & Quality Assurance 

• Develop and execute User Acceptance Testing (UAT) plans and test cases to validate that solutions meet documented requirements. 

• Coordinate UAT activities with business and technology stakeholders. 

• Track, manage, and communicate UAT defects, issues, and retesting status through resolution. 

• Support ongoing quality alignment between business expectations and technology delivery. 

Change & Business Readiness Support 

• Contribute to business communication, change management, training, and procedure update materials. 

• Assist in ensuring business readiness by validating requirements, test outcomes, and user impacts. 

• Communicate effectively with cross‑functional partners to surface risks, issues, or gaps. 

The experience you bring: 

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience. 

• Demonstrated experience in a Business Analyst or similar role supporting Annuity and Life Insurance New Business technology-enabled initiatives.  

• Experience gathering, documenting, and validating business requirements with stakeholder input. 

• Hands-on experience supporting UAT planning, execution, and issue tracking. 

• Strong attention to detail and ability to manage multiple tasks and dependencies. 

• Effective written and verbal communication skills.