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OfficeJob Description
Senior Business Analyst - Commercial DomainThermo Fisher Scientific Inc. is the global leader in scientific solutions, generating an annual revenue of around $40 billion. Our Mission is to empower our customers to enhance global health, environmental cleanliness, and safety. Whether our customers are expediting research in life sciences, resolving intricate analytical issues, improving laboratory efficiency, advancing patient well-being through diagnostics, or pioneering life-altering therapies, we are committed to providing unwavering support.
About the TeamOur Automation, AI, and Data (AAD) team empowers Thermo Fisher colleagues to integrate cutting-edge digital solutions into their daily workflows, enhancing innovation and efficiency. Our goal is to democratize automation, AI, and data, remove bottlenecks, and to bring clarity to new ways of working that prepare us for the future. By leveraging these advancements, we are better equipped to serve our customers and support our mission to make the world healthier, cleaner and safer.
Key Responsibilities- Own business analysis and requirements for Enterprise Commercial AI solutions.
- Partner with Sales, Marketing, Commercial Excellence, Customer Experience, Pricing, Commercial Operations, Customer Service, and CRM teams.
- Good knowledge on how Commercial teams operate, their workflows and the related tools of trade
- Document business requirements, user stories, and acceptance criteria.
- Collaborate with Digital Technology, Data & AI, Product Management, and Engineering.
- Lead workshops and process discovery sessions.
- Drive stakeholder adoption and change management.
- Measure KPIs and business value realization.
- 10+ years in enterprise digital product delivery or business analysis.
- 3+ years as Business Analyst, Product Owner, Product Analyst, or similar.
- Experience in delivering Software solutions for Commercial teams.
- Thorough knowledge of Commercial processes including CRM, Lead-to-Opportunity, Quote-to-Order, Pricing, Forecasting, Marketing, Customer Service, and Analytics.
- Experience with Salesforce, Dynamics 365, SAP Sales Cloud, Oracle CX, HubSpot, Marketo, Veeva CRM, or similar.
- Knowledge of GenAI, Agentic AI, Microsoft Copilot, Azure AI, APIs, and enterprise data platforms.
- Experience in Agile/Scrum.
- Hands-on with Jira, Power BI, SQL, Excel, Azure DevOps, and process mapping.
- Strong stakeholder management and communication skills.
- Bachelor's degree in Business Analytics, Information Systems, Computer Science, Business Administration, Engineering, or related field.
- Experience delivering AI for Commercial organizations.
- Familiarity with Microsoft Fabric, Power Platform, Microsoft 365 Copilot, and Dynamics 365.
- CSPO, CBAP, PMI-PBA, or SAFe certification.
Combines Commercial domain expertise with business analysis, product thinking, and AI knowledge to deliver scalable solutions that improve customer experience, commercial productivity, and measurable business value.
Equal Opportunity Employer StatementThermo Fisher Scientific is an equal opportunity employer. All qualified applicants will receive consideration for employment in accordance with applicable laws.
Skills Required
- 10+ years in enterprise digital product delivery or business analysis
- 3+ years as Business Analyst, Product Owner, Product Analyst, or similar
- Experience in delivering software solutions for Commercial teams
- Thorough knowledge of Commercial processes including CRM, Lead-to-Opportunity, Quote-to-Order, Pricing, Forecasting, Marketing, Customer Service, and Analytics
- Experience with Salesforce, Dynamics 365, SAP Sales Cloud, Oracle CX, HubSpot, Marketo, Veeva CRM, or similar
- Knowledge of GenAI, Agentic AI, Microsoft Copilot, Azure AI, APIs, and enterprise data platforms
- Experience in Agile/Scrum
- Hands-on with Jira, Power BI, SQL, Excel, Azure DevOps, and process mapping
- Strong stakeholder management and communication skills
- Bachelor's degree in Business Analytics, Information Systems, Computer Science, Business Administration, Engineering, or related field
- Experience delivering AI for Commercial organizations
- Familiarity with Microsoft Fabric, Power Platform, Microsoft 365 Copilot
- CSPO, CBAP, PMI-PBA, or SAFe certification
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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