Sr. Business Analyst - Platform Engineering

NinjaHoldings was founded in 2017 by a team seeking to revolutionize the way everyday Americans interact with financial services. Through our CreditNinja and NinjaCard brands, we empower people overlooked by traditional financial institutions to take control of their finances via a full suite of digital banking and lending products, providing incentives and rewards along the way as we guide them on a path to financial improvement. Through our EDGE brand, we help companies better understand their customers by offering a package of bespoke underwriting, fraud detection, and analytics services. With offices in Chicago, Miami, and around the world through the power of remote work, we are a lean and innovative team always seeking like-minded talent to join us in our fight to disrupt consumer finance.

This role is part of the Platform Engineering team reporting to the Director of Production Operations. This person should have a deep understanding of Platform Engineering principles and will collaborate with all business teams to understand their needs, gather requirements, and translate those requirements into actionable projects. A successful candidate in this role will work closely with cross-functional teams to drive the development and implementation of our infrastructure initiatives, ensuring alignment with business objectives and delivering high-quality solutions. This person knows the fundamentals of the business intelligence function, and has a basic understanding of financial regulations and compliance standards.

Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and project plans
• Lead and manage Platform Engineering projects from inception to completion, driving a balance of high quality and timely delivery
• Work closely with development and operations teams to design, implement, and optimize scalable infrastructure solutions
• Facilitate communication and coordination between technical teams and business stakeholders, ensuring clear understanding and alignment of project goals and deadlines
• Conduct regular project status updates, identify risks, and develop mitigation strategies to ensure project success
• Utilize data-driven insights to inform decision-making and drive continuous improvement in our internal processes
• Support the development of automated tools and processes to enhance platform performance and efficiency
• Ensure compliance with industry standards and best practices in security, scalability, and reliability

Requirements:

•  4+ years of proven experience as a Business Analyst, Project Manager, or similar role in a technical environment
• Technical background with a strong understanding of Platform Engineering, cloud technologies, automation, and DevOps practices
• Excellent analytical and problem-solving skills, with the ability to translate complex technical concepts into clear business requirements
• Strong interpersonal and communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders
• Demonstrated ability to lead and influence cross-functional teams without direct authority
• Capable of managing multiple priorities in a fast paced environment
• Proactive, Self-motivated and detail-oriented, with a passion for continuous learning and improvement

Additional Pluses, but Not Requirements:

• Experience with Ruby, Python, SQL, Terraform, GitHub Actions and/or Kubeflow
• Experience with fintech platforms and technologies
• Knowledge of and/or experience working within SOC2 / PCI compliance requirements
• Excellent technical understanding of modern web application development practices
• Passion for security, observability, and failover

Benefits:

• Competitive salary and benefits package
• Flexible, remote work
• Fun, fast-paced work environment
• Dynamic start-up culture
• Ability to make an immediate impact in a growth stage company
• Convenient downtown Chicago office located in the heart of the city
• Equal opportunity employer

IMPORTANT NOTICE:

Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.