The Role
Partners with data product owners, technical teams, and business stakeholders to identify data and analytics needs, define requirements, create user stories and acceptance criteria, and support backlog prioritization. Manages analytics support requests, investigates recurring issues and root causes, maintains legacy-report inventories, and recommends modernization and data-quality improvements. Supports adoption through documentation, training, communications, and outcome measurement while helping transition users to governed data products and self-service technologies.
Summary Generated by Built In
About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Position Purpose
Under occasional supervision, the Senior Business Analyst acts as a critical member of the Data Product Management team and partners with the Data Product Owner, Technology Delivery teams, and business stakeholders across multiple initiatives. The role studies business operations and support demand to identify opportunities to improve workflows through modern data capabilities and translates those opportunities into actionable requirements. The Business Analyst helps users transition and adopt modern data and analytics capabilities, including the transition from legacy solutions toward modern, governed data products and semantic views including Snowflake, Row Zero and other modern self-service technologies. This role also monitors and administers the Data & Analytics support queue. The Business Analyst looks beyond the immediate question or incident to understand the underlying business need, identify recurring patterns and root causes, and recommend opportunities for product improvements, reusable enablement, data quality improvements, or modernization. The Business Analyst provides the analysis, evidence, requirements, and readiness recommendations needed to inform data product strategy, backlog prioritization, and product outcomes.Principal Duties & Responsibilities
- Partner with the Data Product Owner to propel future-state data and analytics at RLI - providing analysis, requirements, and readiness recommendations needed to inform solution definition and priorities.
- Engage users to understand their business objectives, workflows, and underlying data needs - not simply the report or technical solution initially requested.
- Translate business needs and processes into actionable solutions that include user stories, acceptance criteria, report specifications, metric definitions, and other delivery artifacts.
- Support backlog grooming by analyzing business value, user impact, dependencies, risks, and readiness.
- Coordinate the analysis and progression of assigned Data & Analytics support requests, maintaining clear communication and escalating operational or technical issues as appropriate.
- Categorize and analyze support demand to identify recurring needs, root causes, data quality concerns, and opportunities for enablement, product improvements, or technology modernization.
- Create reusable knowledge articles and decision guides based on common support needs and emerging usage patterns.
- Maintain an inventory of legacy reports, BusinessObjects universes, extracts, spreadsheets, and manual processes being considered for modernization, including their users, purpose, criticality, dependencies, and downstream activities.
- Support release adoption through communications, user documentation, training materials, and business champions when appropriate.
- Establish and monitor relevant measures—including support demand, manual effort, adoption, legacy tool usage, data quality issues, and user satisfaction—to evaluate whether solutions achieve their intended outcomes.
- Contribute to continuous improvement of discovery, support triage, requirements, validation, documentation, adoption, and modernization practices.
Education & Experience
- Bachelor’s degree in business, information systems, analytics, computer science, or a related field; or an equivalent combination of education and experience.
- Typically requires four or more years of relevant experience as a Business Analyst, Data Analyst, BI Analyst, application or data support analyst, or in a similar customer-facing technical role.
- Experience gathering requirements and translating business needs for technical delivery teams.
- Experience supporting users of reporting, analytics, data, or enterprise technology solutions.
- Experience working with Agile delivery teams and backlog management tools is preferred.
- Property and casualty insurance experience is a plus.
Knowledge, Skills & Competencies
- Strong analytical, problem solving, and critical-thinking skills, with the ability to understand business needs, workflows, and desired outcomes.
- Excellent verbal and written communication skills, with the ability to collaborate effectively with business partners, technical teams, subject -matter experts, and leadership.
- Working knowledge of business analysis practices, including requirements definition, acceptance criteria, process mapping, and user acceptance testing.
- Strong conceptual understanding of data warehousing, business intelligence, data integration, semantic models, and data governance.
- Familiarity with Snowflake and SQL and the ability to use data to investigate business questions, validate results, and support decision-making.
- Experience with Row Zero, Power BI, BusinessObjects, or similar data and business intelligence technologies preferred. The ability to learn and apply new technologies is essential.
- Customer-focused and collaborative, with the ability to build trust and support process change, while balancing immediate needs with long-term objectives.
- Ability to manage multiple priorities and communicate progress, risks, and issues clearly.
- Adaptable, organized, and committed to continuous improvement.
Compensation OverviewThe base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range$96,264.00 - $137,657.00Total RewardsAt RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.Financial Incentives
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Skills Required
- Bachelor's degree in business, information systems, analytics, computer science, or a related field, or equivalent education and experience
- Four or more years of relevant experience as a Business Analyst, Data Analyst, BI Analyst, application or data support analyst, or similar customer-facing technical role
- Experience gathering requirements and translating business needs for technical delivery teams
- Experience supporting users of reporting, analytics, data, or enterprise technology solutions
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent verbal and written communication skills
- Working knowledge of requirements definition, acceptance criteria, process mapping, and user acceptance testing
- Conceptual understanding of data warehousing, business intelligence, data integration, semantic models, and data governance
- Familiarity with Snowflake and SQL
- Experience with Agile delivery teams and backlog management tools
- Experience with Row Zero, Power BI, BusinessObjects, or similar data and business intelligence technologies
- Property and casualty insurance experience
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The Company
What We Do
RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. We provide peace of mind to the customers we serve by safeguarding their assets and helping them manage risk. We hire smart, ethical people, make them owners of the business and give them the freedom to succeed. These are the principles that drive our success, and they’re the reasons we have been successful for more than 50 years. We believe in a different way of doing business and RLI is not what you’d expect from a typical insurance company. Our creative and collaborative workplace is cultivated by employee owners empowered to make good decisions for customers and the business. We have a reputation for niche expertise, superior service and an entrepreneurial culture. In the industry and among our peers, we’re known for: The best and brightest people in the industry who build strong relationships and provide outstanding service. An underwriting focus so we perform well in all market cycles. Our empowered, creative ownership culture. A customized approach to developing insurance products to meet very specific needs. Proven financial strength.
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