About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Position Summary: Responsible for managing the operations, implementation, and monitoring of physical and virtual servers in the cloud as well as in our data centers, and coordination with IT counterparts to assist with information security, disaster recovery, and business continuity processes. Must apply professional knowledge in the execution of assigned duties and responsibilities as well as may manage professional staff. The role usually has independence and discretion in decisions that affects his/her own work, as well as influence over the work of others. This position requires interpretation of existing programs or conceptual startup at programs into actionable operations or activities.
Duties and Responsibilities include the following. Other duties may be assigned.
- Assists in the design and execution for moving on-premises infrastructure/server workloads, as well as applications and data to Microsoft Azure
- Participate in existing and new infrastructure solution evaluations
- Investigates and tests new cloud technologies to meet or exceed user expectations
- Provide Cloud user management, security, capacity, monitoring and configuring app development tools
- PowerShell scripting, and/or Azure PowerShell
- Experience planning and implementing an Organizational Unit (OU) structure, as well as corresponding Group Policy configuration
- Experience w/Azure Active Directory, O365 and Synchronization of entities between On-Premises and Cloud.
- Migrate on-premises infrastructure to Microsoft Azure cloud
- Configure Microsoft Azure monitoring and alerts for cloud resource availability
- Manage cloud-based Windows and Linux virtual servers
- Azure Active Directory (AADDS) & Group Policy
- Azure Virtual Machines (create/maintain)
- Azure Networking Fundamentals (virtual networks/subnets, VPN, etc.)
- Azure Storage Management (storage account, Azure file share, etc.)
- Azure Resource Group Management
- Azure Role Assignment Management
- Azure App Service Management
- Participates in build-out and operation of the physical / virtual server environment
- Works with teams for 24x7 monitoring and response to immediate threats and vulnerabilities regarding the safety of Selene Finance assets
- Responsible for incident handling and troubleshooting
- Reviews new vulnerabilities and effect on corporate servers and systems
- Assists Security Incidence Response Team activities
- Reviews, develops, and implements sustainable secure operational processes for server and systems processes
- Adheres to Company policies and outside regulations affecting the Company
- Responsible for day-to-day operational execution and contributes to broader planning within area of expertise
- Collaborates with network, storage, and virtual server staff to ensure smooth and reliable operation of server systems for fulfilling business objectives and processes
- Develops maintenance schedules for systems equipment
- Assists in design and implementation of long-term strategic goals and short-term tactical plans for managing and maintaining corporate systems and software
- Gauges the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems
- Works on server audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
Education/Experience:
- Requires a high school diploma or general education degree (GED); Bachelor’s degree (B.A.) preferred. Computer Science, Information Technology, or related field preferred. Generally, requires 5+ years of experience in specialized training and education (such as an advanced degree, certification, or appropriate combination of education and experience). Usually requires advanced training and education in order to develop and implement concepts, recommendations and creative solutions to problems.
- Must have solid understanding of information technology and information security, including firewalls, virtual private networks, penetration testing, and other security devices.
- 2+ years of experience with Server engineering (specific focus on building and supporting server and enterprise storage solutions preferred); NetApp experience a plus.
- Intermediate to expert knowledge of Tier One Server hardware
- Intermediate to expert knowledge of Windows Server technology, such as Active Directory, DNS, DHCP, SCCM, SQL, Exchange, SharePoint, and CITRIX
- Experience with server virtualization technologies (e.g. VMware and Citrix)
- 3+ years of experience with Microsoft Azure (setup, configuration, design and support)
- Excellent analytical and problem-solving skills, particularly as it relates to network, infrastructure, and systems design and support
- Able to view operations from a customer perspective
- Ability to use independent judgment and work under minimal supervision is required
- Security Engineering Management experience is a plus
- Knowledge of IDS and firewall logging
- Knowledge of Unix, Windows, networking components
- Detailed understanding of internet protocols
- Knowledge of PKI, PGP and digital certificates
- Vendor Management experience
- Audit experience is a plus
- Knowledge of regulatory requirements, security standards and compliance issues (FFIEC guidelines, Sarbanes Oxley, GLBA, ISO 17799, Cobit V4.0, and Payment Card Industry Data Security Standard (PCI DSS)
- Proficient in other IT control areas (i.e., change management, SDLC, Operations)
Computer Skills:
To perform this job successfully, an individual must have strong working knowledge of Active Directory, Windows Server, Microsoft Azure.
Certificates and Licenses:
Azure Certification a plus
Supervisory Responsibilities:
This position may have direct reports with subordinate supervisory roles of professional staff, or if no direct reports, may manage a larger specialized function or multiple larger functions. The role may also be an external facing function.
Skills Required
- High school diploma or GED
- 5+ years of relevant experience (specialized training/education or equivalent)
- 3+ years experience with Microsoft Azure (setup, configuration, design and support)
- 2+ years server engineering experience (building/supporting server and enterprise storage solutions)
- Intermediate to expert knowledge of Tier One Server hardware
- Intermediate to expert knowledge of Windows Server technologies (Active Directory, DNS, DHCP, SCCM, SQL, Exchange, SharePoint)
- Experience with server virtualization technologies (VMware, Citrix)
- PowerShell scripting and/or Azure PowerShell
- Experience planning and implementing OU structure and Group Policy configuration
- Experience with Azure Active Directory, O365 and synchronization between on-premises and cloud
- Experience migrating on-premises infrastructure to Microsoft Azure
- Configure Microsoft Azure monitoring and alerts for cloud resource availability
- Manage cloud-based Windows and Linux virtual servers
- Knowledge/experience with Azure components: AADDS, Group Policy, Virtual Machines, Networking (VNet/Subnets/VPN), Storage Accounts, File Share, Resource Groups, Role Assignment, App Services
- Solid understanding of information technology and information security (firewalls, VPNs, penetration testing, security devices)
- Knowledge of IDS and firewall logging
- Knowledge of Unix, Windows, and networking components; detailed understanding of internet protocols
- Knowledge of PKI, PGP and digital certificates
- Vendor management experience
- Knowledge of regulatory requirements and security standards/compliance (FFIEC, Sarbanes Oxley, GLBA, ISO 17799, Cobit, PCI DSS)
- Proficient in IT controls (change management, SDLC, operations)
- NetApp experience
- Security Engineering Management experience
- Audit experience
- Azure certification
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.









