SR ASSOCIATE S2C

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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The Sr Associate S2C will be responsible for being the “single point of contact” (SPOC) for interactions between the requesters and business partners and the Sourcing Specialists, Category Leaders, Accounts Payable Specialists and Helpdesk, ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance to their purchases needs, processing and supporting their transactions, system doubts/issues, and general assistance in such as requisition creation, PO creation, receiving, invoice block resolution, PO closer and status updates. 

As a Sr Associate S2C you will be accountable for creating a seamless experience for the requestor/business partner when using the Procurement services by supporting the processes/interactions with the different stakeholders and support areas. As well as receive, analyze, and resolve procurement process inquiries and disputes.

You will be responsible for co-leading and exceeding the different targets to your specific category and ensure full partnership with Sourcing, Category Leaders and Country Leads by applying Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day to achieve the main KPIs. You need a strong reporting/data analysis to ensure opportunities are mapped and properly performed. You will monitor compliance and conduct business review meetings, providing insights and creating action plans to contribute to a flawless and efficient process.

You are also responsible for insuring compliance to the defined processes when engaging with the various end users (requestor, business partner, suppliers, fellow associates). Lastly, as the Sr Associate S2C you will have the responsibility for creating and maintaining supplier data in concert with its use within the source-to-settle process.

You could co-lead certain specific processes within the area and provide the guideline and strategy to ensure they are aligned to regional/global targets.

Projects/ Continuous Improvement

• Identify / Develop standard processes & leverage across affiliates to ensure effective & efficient deployment of standard processes within affiliates
• Gather and analyze S2C process and service performance data, perform root cause analysis, use benchmark data and standard methodologies to find opportunities for improvements.
• Contribute the mapping, prioritization and implementation of key continuous improvement projects On Time, On Budget & On Quality

Do you feel identified with this opportunity? Are you ready to impact millions of lives and make a difference in our company? Apply now!

• A bachelor degree is required, with a preferred concentration in Economics, Finance, Industrial Engineer, Business Administration
• A minimum of 2-3 years of related experience in Procurement
• Shown skill with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)
• Knowledge of Procurement processes (Requisitioning, PO, Invoicing)
• Experience interacting with customer (customer service experience)
• Strong MS Excel, PowerPoint, and Word skills. Ideally experience with Ariba and/or eMarketplace and/or SAP.
• Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization and multicultural teams.
• For this role it is required to speak English and Portuguese at a proficient level
• Excellent customer services skills
• Six Sigma Black and/or Green Belt (preferred, not a must)
• Experience working in a shared service center is preferred
• Ideally with experience in multinational companies (preferred, not a must)