Sr. Associate, Process Manager - Credit Bureau Management Team (Card)

West Creek 8 (12080), United States of America, Richmond, Virginia
Sr. Associate, Process Manager - Credit Bureau Management Team (Card)
As a Sr. Associate, Process Manager on the Credit Bureau Management Team, you will be part of a smart, talented team engaged in our Operational Excellence journey for Credit Bureau process improvements, partnership conversions, and incident support. This role will directly support new and innovative opportunities for Credit Bureau Disputes as well as Credit Bureau Partnership Conversion planning, intent, and execution to include developing and enhancing Conversion processes, documentation, and playbooks. In addition, this role will support CBD incidents, awareness, and issues that arise impacting our CBD/CBR processes by driving resolution, providing effective/measurable feedback, and supporting process improvements and projects.
General Responsibilities:

• Execution and support of Credit Bureau Partnership Conversions while enhancing existing process documentation and playbooks
• Lead incident support, awareness, and driving resolution with engagement across partner teams including Ops, Tech, Product, Compliance, and Intent
• High level of engagement with our partner teams and leveraging those relationships/interactions to drive opportunities for Credit Bureau
• Lead projects in support of the broader CBMT Ops Excellence strategy
• Leverage data and technology to enhance monitoring and to reduce manual processes
• Ensure a "Well Managed" approach to tools and documented processes used to deliver quality analysis and results

We are looking for individuals who excel in a team environment, have strong communication skills, integrative thinking skills, and the ability to adapt to change quickly.
Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor's Degree or military experience
• 3+ years of Process Management or Project Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting . Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).