Company Description
Sutherland is seeking an experienced and leadership-oriented person to join us as an Associate Manager - IT Business Relationship. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Associate Managers in this role get to:
Be the Point of Contact: serves as single point I.T. contact for Business Partners on incidents, changes, projects and initiatives that require technology input. Coordinates closely across IT functional areas that are supporting Business.
Be the Expert: manage all Business Partner facing activities for IT. This includes engagement, developing relationship, understanding business direction and needs, driving formulation of solutions and roadmaps, proactive communications, service level management, reporting and service improvement initiatives through projects. Complete ownership of CSAT and NPS, ensures CSAT is high and improving all the time. Understands business processes, capabilities and the technologies that support them.
Consistently Deliver: initiates actions required to define, maintain or improve service levels.
Strengthen Relationships: expeditiously advocates for Business Partners within I.T. and I.T. to Business Partners.
Enable and Guide: Promotes effective teamwork and manage the resolution of interpersonal issues
Qualifications
- Excellent written and verbal communication, including technical writing skills
- Strong interpersonal / relationship management skills in building partnerships
- The ability to conduct cost/benefit analysis & business case development
- Excellent analytical skill & problem solving approach
- Familiarity with business strategy/ processes and expertise in designing business solutions that link disparate processes and application systems, with BPO Industry and outsourcing models
- Leadership and Teamwork
- Client Management experience
- Understanding of Basic Technology architecture
- Understanding of BPO industry & outsourcing models
- ITIL Fundamentals
- Understanding of Project Management methodologies
- Financial Understanding
- Bachelor degree in related discipline or equivalent experience required; Masters or MBA degree a plus
- 5 to 8 years of experience in relevant field for Managers
- Technical acumen in one or more technology discipline
- Business acumen in at least one of the Business Partner domains
- Proficient in Microsoft Office, Visio
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
