In this role, you will be responsible for approving vehicles for repossession and the collection of charged off debt. Provide support for inbound and outbound call operations and responding to debt validations while ensuring compliance with department policies, state and federal collection laws, as well as collection guidelines.
Responsibilities- Review repossession recommendations, approve or deny to reduce loss to the credit union, while exhausting skip trace efforts in order to locate vehicles.
- Monitor repossession agents to ensure timely vehicles recovery and prepare repossession notices.
- Respond to charged off member’s questions or concerns via phone or email.
- Work with debt settlement companies to negotiate settlements and follow up with vendors to address debt validations.
- Maintain working relationships with attorneys, vendors, and agencies that support collections and specialty areas.
- Manage charged-off inventory with accuracy and proactive oversight to ensure effective handling and resolution.
- Create and deliver informative reporting to show vendor performance.
- Research, evaluate, design, and test the need and development of process and product changes.
- Support with designing and implementing new reports, queues, views, or other enhancements in Akcelerant and manage communication with Akcelerant for successful project resolution.
- Participate in new and innovative projects to improve efficient servicing operations and success of strategy and collaborate with internal partners to accomplish department and organizational goals.
- High School Diploma or Equivalent - Minimum
- Bachelors Degree - Business, Finance or Related - Preferred
- 3 years - Collections or related - Minimum
- 4 years - Collections or related - Preferred
Compensation & Benefits:
Typical hiring range: $47,200 - $64,900 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.
Additional Compensation: Annual performance bonus
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.
Additional Benefits:
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Top Skills
What We Do
Alliant is unlike any other financial institution — a digital credit union that wows our members. We’re boldly disrupting banking norms to do good for our members, employees and communities.
With over 85 years of history and more than $19 billion in assets, Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S.
Our industry-leading financial products, seamless digital experiences and exceptional customer service make banking simpler for our 900,000+ members.
Fully digital, fully human and full of possibility, we work to provide our members with experiences that redefine the financial industry, challenge the status quo and unleash brilliance.
Why Work With Us
Our employees enjoy a hybrid schedule, allowing for flexible remote work and purpose-driven, outcome-focused onsite opportunities. Driven by Alliant's guiding principles and values, employees across all teams build together to provide our members with industry-leading financial products, seamless digital experiences & exceptional customer service.
Gallery






Alliant Credit Union Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Alliant offers a purpose-driven, outcome-focused hybrid workplace model.