Sr Associate - Integrations & Solutions

Why Work For Us
Grubhub, part of Wonder Group Inc , is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
About The Opportunity
Grubhub is looking for a solutions-oriented problem solver focused on driving positive business outcomes to join our Integrations & Solutions team within the Merchant Network organization. The Integrations & Solutions team collaborates with internal and external partners to find and implement solutions that enhance key KPIs surrounding efficient and successful order flow. As Grubhub continues to grow, the Integrations & Solutions team will also continue to evolve in how we best support our customers and partners.
This position requires cross-functional collaboration with teams like Product, Engineering, and Finance to build and enhance API-based integrations, including supporting new features and long-term technical health initiatives. You'll facilitate new feature development to bring stability and growth to the platform. Successful candidates will possess strong project management skills, a comfort with APIs and technical concepts, and exceptional client-facing communication abilities, coordinating all stakeholders and managing day-to-day activities while maintaining a long-term strategic mindset.
The Impact You Will Make

• Project Management: Own the full project lifecycle for new features and integrations, from initial scope and testing through full scale. This includes leading technical meetings, tracking KPIs, resolving roadblocks, and maintaining the project plan.
• Technical Expertise: Serve as the subject matter expert on Grubhub's integrations to partner with merchants and gather technical requirements, ensuring their success on the marketplace.
• Strategic Planning: Simultaneously manage both short- and long-term strategy, proactively mitigating risks and using data analysis to ensure merchant health and drive desired business results.
• Analytical Thinking: Weigh the impact and prioritize multiple technical initiatives to optimize integration performance and align with strategic goals.
• Collaboration & Communication: Effectively manage cross-functional partnerships with both technical and non-technical stakeholders (internal and external) to drive project success.
• Technical Synthesis: Clearly translate complex technical and operational details for diverse, non-technical audiences, including status updates, blockers, and project information.
• Problem-Solving: Identify, analyze, and resolve project challenges and issues using critical thinking skills.
• Stakeholder Advocacy: Build trust and establish credibility across the organization to advocate for projects and initiatives, often through executive-level presentations.

What You Bring to the Table

• 2+ years of experience in a sales engineering, technical implementation, project manager, associate product management or consulting role
• Proficient problem-solver that approaches challenges with a positive and solutions-orientated mindset
• Proven ability to operate with ambiguity and thrive in a rapidly changing environment
• Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills. Good listener, capable of understanding complex technical issues, and translating them into an appropriate solution
• Ability to learn new technologies quickly and scope requirements for enhancements
• Proven record of successful implementation of largescale, technical projects
• Strong documentation and process mapping abilities

Got These? Even Better

• Experience with REST APIs, Point-of-Sale Systems, Restaurant Technology, or Grocery Technology
• Familiarity with SQL, Splunk, and/or Tableau
• Project Management certification (Six Sigma, PMP, CAPM)

Base Salary
Illinois: $97,000
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks!

• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].