This role will report into the Sr. Lead, Data Product Owner, to gather and translate business requirements, coordinate product initiatives, and help ensure the application is delivered with quality and aligned to business needs. The ideal candidate is highly organized, proactive, and eager to grow in a collaborative and fast-paced environment.
ResponsibilitiesPrimary Responsibilities
- Product Planning & Requirements
- Support Sr. Lead, Data Product Owner in planning and executing the product roadmap
- Translate business and user needs into Product Requirements Documents, creating clear and actionable user stories and technical requirements for design and development teams
- Develop a deep understanding of the application functionality and user workflows to identify opportunities for product enhancements and process improvements
- Maintain, prioritize, and refine the product backlog in collaboration with the PM
- Collaborate with data scientist to identify interesting user behavior trends or gaps that could indicate product opportunities/shortcomings.
- Project Delivery
- Track project timelines, sprint schedules, milestones, dependencies, and risks to support successful delivery. Communicate project status to internal and external stakeholders
- Develop and maintain detailed product documentation, project plans, decisions logs, etc.
- Identify opportunities to improve project workflows and documentation standards
- Application Support
- Support the day-to-day administration of the application, including content management, user support, and ongoing maintenance activities to ensure a high-quality user experience
- Perform quality assurance testing across user roles to validate new features
- Coordinate with technical teams to investigate, triage, and resolve user issues
- Build aligned strategy to maximize user understanding of the product and support successful engagement, including user guides, training videos, and user communications
- Stakeholder & User Engagement
- Develop a strong understanding of the workflows and needs of diverse user groups to ensure product enhancements effectively address business needs
- Gather, organize, and synthesize user feedback to help inform future product enhancements and backlog prioritization.
- Build trusted relationships with internal stakeholders, vendors, and end users to understand evolving business needs and improve the overall user experience
- Support Sr Lead, Data Product Owner in building content for stakeholder engagement or user-facing presentations.
Required Qualifications:
Work Experience
- 2-5 years of experience in Product Management or a related field
- Experience working with technical products, software applications, or data products
- Experience gathering business requirements and translating them into technical requirements
- Proficiency with product management tools such as Jira, Confluence, and Asana
Communication & Collaboration
- Excellent written and verbal communication skills
- Ability to communicate effectively with across technical and non-technical audiences
- Ability to synthesize complex information into clear, actionable communication
- Strong interpersonal skills with the ability to build collaborative cross-functional relationships
Organization & Execution
- Exceptional organizational skills and attention to detail
- Ability to manage multiple priorities effectively in a fast-paced environment
- Adaptable and comfortable shifting priorities in a dynamic environment
Problem Solving & Initiative
- Self-starter with a proactive, solutions-oriented mindset
- Strong problem-solving skills with the ability to identify opportunities for process improvement
- Demonstrated curiosity and a desire to learn new technologies, products, or business domains
Preferred Qualifications:
- Experience supporting web-based or mobile software applications
- Experience with data analytics or product performance KPIs
- Experience implementing AI-enabled features or workflow enhancements
Skills Required
- 2-5 years of experience in Product Management or a related field
- Experience working with technical products, software applications, or data products
- Experience gathering business requirements and translating them into technical requirements
- Proficiency with product management tools such as Jira, Confluence, and Asana
- Excellent written and verbal communication skills
- Ability to communicate effectively across technical and non-technical audiences
- Ability to synthesize complex information into clear, actionable communication
- Strong interpersonal skills and ability to build cross-functional relationships
- Exceptional organizational skills and attention to detail
- Ability to manage multiple priorities effectively in a fast-paced environment
- Self-starter with a proactive, solutions-oriented mindset
- Strong problem-solving skills and desire to learn new technologies or business domains
- Experience supporting web-based or mobile software applications
- Experience with data analytics or product performance KPIs
- Experience implementing AI-enabled features or workflow enhancements
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
